Responsibilities
- Lead, coach, and grow a team of Learning Experience Designers and Content Developers, setting clear goals and development plans for each team member.
- Develop the end-to-end execution plan for learning experiences and content, ensuring programs are engaging, scalable, and tied to measurable business outcomes.
- Partner with sales leadership, enablement peers, and subject matter experts to translate skill and knowledge gaps into structured curricula and content.
- Establish standards and best practices for instructional design, content development, and use of learning technology across the team.
- Manage intake, prioritization, and delivery of learning and content requests, balancing speed with quality across multiple concurrent projects.
- Measure the effectiveness of learning programs using data, and iterate designs based on results and field feedback.
- Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.
Requirements
- 7+ years of experience in learning & development, instructional design, or sales enablement.
- 3+ years of experience managing an L&D or instructional design team, ideally supporting a sales or customer-facing enablement function.
- Proven experience building scalable learning programs and content for a sales or customer-facing organization.
- Strong people leadership skills, with experience hiring, coaching, and developing individual contributors.
- Direct experience with Articulate, Absorb (LMS), Showpad (CMS), Jira (Project Management), Claude (AI-assisted content development), and knowledge management systems (KMS).
- Excellent project management skills, with the ability to manage multiple concurrent projects and stakeholders simultaneously.
- Excellent written and oral communication skills, with the ability to translate complex sales and product concepts into clear, engaging learning content.
Nice to Have
- Experience working in a high-growth, fast-paced SaaS or technology company.
- Familiarity with adult learning theory and instructional design frameworks (e.g., ADDIE, SAM).
- Experience leveraging AI tools to accelerate content development.
- A track record of partnering cross-functionally with Sales, Product Marketing, and Enablement Business Partners.
Work Arrangement
Remote (Worldwide) — US
Team
Reports to: Senior Director, Enablement Business Operations
