Responsibilities
- Design and execute an outbound prospecting strategy targeting SMB merchants ($500k-$1M GMV) within the NuORDER network
- Partner with the Director of Outbound Sales to align campaign strategy with FY27 MRR targets and segment growth plans
- Hire, onboard, and develop a team of SMB SDRs, setting clear expectations and performance standards
- Deliver regular 1:1 coaching sessions with a focus on discovery quality, objection handling, and stakeholder navigation
- Build structured ramp plans that accelerate SDR productivity and reduce time-to-quota
- Collaborate with other Outbound SDR Managers to share best practices and maintain consistency across the broader outbound org
- Own the end-to-end qualification process for SMB accounts, from first touch through to AE handoff
- Define and enforce ICP criteria for SMB, refining based on conversion data and AE feedback
- Monitor pipeline health metrics — contact rates, SQL volume, stage conversion, cycle time — and drive continuous improvement
- Maintain CRM hygiene standards and work with RevOps to ensure accurate account-based tracking
- Partner with SMB Account Executives to align on handoff quality, lead scoring, and feedback loops
- Work with Marketing to ensure outbound messaging complements inbound campaigns and seasonal pushes
- Provide regular reporting to the Director of Outbound Sales on SDR performance, pipeline contribution, and capacity planning
- Contribute to broader team culture and playbook development across the NuORDER expansion org
- Support cross-segment initiatives including recycled account strategy and network-effect campaigns
- Participate in QBRs and leadership reviews with reporting on SMB segment performance
Requirements
- 2–3+ years in sales development or outbound sales, with at least 1 year in a people management role
- Demonstrated experience running SMB or Larger SDR motions with a focus on delivering quality pipeline
- Proficiency with CRM systems (Salesforce preferred) and sales engagement platforms (Outreach, Salesloft, or similar)
- Data-driven mindset with ability to analyze funnel metrics and make decisions based on pipeline data
- Proven coaching ability — can identify individual rep gaps and tailor development plans accordingly
- As a global company with employees and clients outside of Quebec, fluency in English as a working language is required for this position
Benefits
- Flexible paid time off and remote work policies
- A culture that celebrates performance
- The chance to make an impact in a team that’s big enough for career growth, but lean enough to make your voice heard
- Career-defining opportunities
- Equity options, because this is your company too
- Contributions to your pension plan. Your future matters
- Training opportunities to grow your skills and career
- Health and wellness credit so you feel your best
- Time off to volunteer and give back to your community
- Interest groups, employee led networks, social committees to sponsored sports teams
- Computer purchase program to get your personal Macbook
- Enhanced parental leave to support growing families
Compensation
We reasonably expect the total compensation for this position to be in the range of $110,000 - $140,000 CAD.
Work Arrangement
Remote (Worldwide)
Additional Information
- Flexible paid time off and remote work policies
- Equity options
- Contributions to your pension plan
- Training opportunities to grow your skills and career
- Health and wellness credit
- Time off to volunteer and give back to your community
- Interest groups, employee led networks, social committees to sponsored sports teams
- Computer purchase program to get your personal Macbook
- Enhanced parental leave to support growing families
- As a global company with employees and clients outside of Quebec, fluency in English as a working language is required for this position
