Lead a team dedicated to expanding and maintaining the customer base through growth initiatives and retention strategies.
Ensure customers achieve success and remain satisfied with digital ordering, delivery, and marketing tools.
Work closely with the SVP of Customer Success and other departments to enhance overall customer experience.
Minimize customer attrition by proactively identifying risks and implementing customized retention plans.
Boost customer lifetime value by deepening relationships and uncovering opportunities for expansion sales.
Enhance service delivery by recognizing customer needs and driving timely solutions.
Encourage customer advocacy by building strong relationships that lead to organic referrals and brand promotion.

The estimated base salary range for this role is $125K-155K USD plus a generous equity pre-IPO equity package.

Remote (Worldwide) — San Francisco, Toronto

Team size: low hundreds; remote-first, global company

Communication from our team regarding job opportunities will only be made by an Owner team member with an @owner.com email address.
We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information.
If you believe you are being contacted by a scammer, please mark the communication as "phishing" or “spam” and do not respond.

Not specified

Owner is hiring a Manager of Customer Success (US/Canada)