Responsibilities
- Direct all outbound shipping operations to guarantee accurate, timely, and compliant delivery of finished goods to customers and distribution partners.
- Coordinate inbound logistics from suppliers, collaborating with Procurement to ensure timely material delivery and resolve transportation-related issues.
- Manage relationships with carriers, including parcel, LTL, FTL, and international freight providers, to optimize cost, service, and delivery performance.
- Negotiate freight rates and assess carrier performance based on key metrics such as on-time delivery, cost, and service quality.
- Oversee import/export activities, including coordination with customs brokers and freight forwarders to ensure timely clearance and compliance with trade regulations.
- Ensure all shipping and transportation activities comply with FDA, QSR, ISO, and company policies, including proper documentation, labeling, and traceability.
- Own and resolve logistics-related customer complaints, including late shipments, damages, and delivery discrepancies, ensuring timely communication and resolution.
- Conduct root cause analysis on shipping and transportation issues, implementing corrective and preventive actions to improve performance.
- Partner cross-functionally with Warehouse Operations, Procurement, Customer Service, Quality, and Manufacturing to align logistics activities with business needs.
- Monitor and report on key performance indicators, including on-time delivery, transit times, freight costs, carrier performance, and complaint trends.
- Identify and implement process improvements and automation to enhance efficiency, reduce costs, and improve service levels across logistics operations.
- Ensure accurate and timely system transactions within ERP and shipping systems related to transportation and shipment tracking.
- Lead and develop shipping personnel, setting performance expectations and fostering a culture of accountability, compliance, and continuous improvement.
Requirements
- Bachelor’s degree in supply chain, Logistics, Business, or related field plus 5+ years of experience in logistics, transportation, or supply chain operations; or ≥10 years of equivalent experience in logistics and distribution environments.
- Minimum of 5 years of experience in shipping, transportation, or logistics management, including carrier management and freight coordination.
- Experience managing inbound and outbound logistics, including supplier shipments and customer deliveries in a manufacturing or regulated environment.
- Working knowledge of ERP systems (Infor XA/MAPICS preferred) and transportation/shipping systems.
- Demonstrated experience managing logistics-related customer issues, including root cause analysis and corrective actions.
- Strong analytical skills with the ability to evaluate freight costs, carrier performance, and service levels.
- Ability to lift up to 75 pounds daily.
- Ability to walk up and down flights of stairs throughout the workday.
- Ability to stand or sit for long periods, reach, stoop, lift, bend, push and pull carts and utility bins.
- Ability to work inside refrigerators and freezers with temperature ranging from 2C to -80C.
- Must be able to wear protective equipment (lab coats, safety glasses, latex gloves, and hair nets).
- Must be able to analyze, concentrate and interpret processes routinely and remain focused in a fast-paced open environment.
Nice to Have
- FDA experience preferred.
- Experience with domestic and international shipping, including customs processes, documentation, and coordination with brokers and freight forwarders preferred.
- Knowledge of Harmonized Tariff Codes (HTS), import/export regulations, and resources such as USDA IREGS strongly preferred.
- Experience with cold chain logistics, including temperature-controlled shipping, packaging, and monitoring requirements.
- Ability to work flexible hours as needed to support shipping schedules, carrier coordination, and issue resolution.
Work Arrangement
On-site
Other
- Required Travel % <10%
- Ability to lift up to 75 pounds daily
- Ability to walk up and down flights of stairs throughout the workday
- Ability to stand or sit for long periods, reach, stoop, lift, bend, push and pull carts and utility bins
- Ability to work inside refrigerators and freezers with temperature ranging from 2C to -80C
- Must be able to wear protective equipment (lab coats, safety glasses, latex gloves, and hair nets)
- Must be able to analyze, concentrate and interpret processes routinely and remain focused in a fast-paced open environment
- Ability to work flexible hours as needed to support shipping schedules, carrier coordination, and issue resolution
