Hire, onboard, and coach Inside Sales Representatives and Sr. Inside Sales Representatives to provide consistent 1:1s, career development support, and skill-based coaching on negotiation, forecasting, and customer engagement
Own NRR performance for assigned renewals, while monitoring and managing to key KPIs including forecast accuracy, GRR, expansion, and churn/contraction metrics
Lead renewal forecasting, pipeline reviews, and inspection of deal quality - ensuring accuracy, consistency, and timely execution
Analyze data to identify at-risk renewals and guide the team to act early and strategically
Coach to and iterate on renewal playbooks for LOA/TBH coverage, multi-org renewals, and non-ELA accounts, ensuring clarity on process and ownership
Collaborate closely with Sales Managers, GTM leadership, Customer Success, Deal Desk, Legal, and Finance to align on renewal strategy, account coverage, and engagement plans for strategic customers while streamlining quoting, approvals, and deal execution
Act as the senior level sponsor for complex or high-value renewals - partnering with senior partners, navigating escalations, and ensuring a positive customer experience at every step
Champion operational discipline - improving data hygiene, renewal velocity, and forecast predictability through consistent coaching and accountability

5+ years in B2B SaaS renewals, account management, or sales, including 2+ years leading teams
Proven success managing and developing emerging and mid-level sellers to exceed retention and growth targets
Strong cross-functional collaboration skills - able to build trust and alignment with Sales, Success, and Operations leaders
Strong sales skills operational rigor: adept at discovery, demo, negotiation, forecasting, inspecting pipelines, and making data-driven decisions
Experience with Salesforce and renewals tooling (e.g., Ironclad) and strong understanding of SaaS metrics (GRR, NRR, expansion rate)

German or French proficiency to support EMEA customers
Prior experience helping build or scale a regionalised renewals or inside sales organisation

Figma celebrates and supports differences and is committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other characteristic protected by law
Reasonable accommodations provided for applicants and employees with disabilities
Candidates must keep cameras on during video interviews
Hired candidates required to attend in-person onboarding

On-site — London

Requires camera on during video interviews
In-person onboarding required
Accommodations available for applicants with disabilities upon request via accommodations-ext@figma.com
Personal data in application will be processed in accordance with Figma's Candidate Privacy Notice

Figma is hiring a Manager, Inside Sales