Responsibilities
- Oversee the underwriting effectiveness and profitability of the branch.
- Ensure adherence to applicable laws, regulations, and established underwriting practices and procedures.
- Build and maintain relationships with agents, vendors, and internal colleagues such as Sales and Product Management.
- Provide ongoing performance feedback to department staff to encourage desired behaviors.
- Identify and develop staff members who demonstrate skills and aptitude for expanded roles and career growth.
- Conduct coaching and disciplinary actions as needed.
- Ensure underwriting work product meets quality standards, aligns with strategy, guidelines, service goals, and complies with applicable laws and regulations.
- Stay informed about industry and competitor developments.
- Maintain and update underwriting procedures to comply with regulatory requirements.
- Continually review automation rules to improve efficiency and processes.
- Maintain alignment with other states when applicable.
- Contribute to the preparation and development of new property products, system enhancements, and forms.
- Oversee user testing and post-implementation analysis and review.
- Lead other projects that drive process improvement, increased efficiency, growth, and profitability.
Requirements
- Bachelor’s Degree.
- At least 8 years of related experience.
- At least 5 years of managerial experience.
- Requires constant exercise of independent judgment regarding personnel and claims issues that may significantly impact the company in areas such as costs, consumer loyalty, team member relations, and legal complications.
- Able to provide technical guidance and educational training to staff.
- In-depth knowledge of established company policies, procedures, and underwriting operations, with the ability to apply this knowledge in a managerial capacity.
- Able to motivate, monitor, and develop subordinates to maintain a knowledgeable and highly qualified underwriting staff.
- Excellent written and verbal communication skills.
- Able to communicate professionally at all levels within and outside the organization.
Nice to Have
- CPCU designation or course work leading to a CPCU designation.
