Responsibilities
- Achieve or surpass renewal and revenue growth targets while maintaining strong customer health across the LATAM region.
- Contribute to forecasting discussions to highlight potential retention risks and identify expansion opportunities within the regional portfolio.
- Coach and guide customer success managers, promoting accountability, performance excellence, and ongoing professional growth.
- Lead key team initiatives to successful completion, ensuring processes are tailored to meet the specific needs of LATAM clients.
- Foster a team environment built on inclusiveness, collaboration, and leadership through personal example.
- Represent regional customer perspectives to global leadership, providing insights on local challenges, product usage, and market impact.
- Customize customer success approaches for different sectors, maintaining high standards across K-12, higher education, and corporate clients.
Benefits
- Competitive salary and pay structure
- Eligibility for company ownership program for full-time staff
- Flexible work environment and scheduling
- Generous paid time off, including local holidays and a designated company-wide break in late December
- Wellness and mental health resources
- Access to learning tools, career development programs, and tuition assistance
- Provision of necessary technology and equipment for optimal performance
- Employee recognition through a dedicated appreciation platform
- Workplace culture emphasizing inclusion, support, and genuine connection
Compensation
Competitive compensation
Work Arrangement
Hybrid
Team
Leads LATAM Customer Success team
Other
- A background check is required as part of the hiring process.
- Applicants may be asked to confirm their legal name, current location, valid contact number, and residential address.
- Providing false personal or professional information will lead to disqualification.
