London, England, United Kingdom Remote (Country) Full-time

Diligent Corporation is hiring a Manager, Commercial Operations

Responsibilities

  • Collaborate with Sales and Finance teams to build and implement a scalable commercial growth plan, aligning sales capacity, hiring, and financial targets with pipeline and revenue goals.
  • Transform complex datasets into clear, strategic recommendations for commercial leadership teams.
  • Create and manage segmentation frameworks and sales coverage models that support growth targets and increase sales representative effectiveness.
  • Lead the development and continuous improvement of the sales forecasting process, ensuring consistent, data-backed forecasting across all regions and business segments.
  • Use Salesforce, go-to-market tools, and data platforms like Snowflake to improve forecast reliability, pipeline conversion rates, stage accuracy, and deal review workflows.
  • Apply artificial intelligence and machine learning within existing data systems to increase forecast precision, detect pipeline risks sooner, and streamline reporting tasks.
  • Produce regular performance reports tracking progress against plan, win/loss patterns, and changes in funnel behavior.
  • Advance operational rigor by refining core sales processes, including territory planning, forecasting, and pipeline reviews, to strengthen business rhythm.
  • Establish a unified sales methodology with defined stage criteria, qualification standards, and progression metrics across all segments.
  • Design and maintain reporting systems, dashboards, and KPIs that deliver insights into pipeline quality, sales performance, and revenue projections.
  • Introduce AI-driven tools into the sales workflow—such as deal scoring, predictive forecasting, and conversation analytics—to reduce manual work and boost sales efficiency.
  • Lead regional territory planning to ensure sales resources match market potential and strategic priorities.
  • Continuously adjust territory structures and go-to-market strategies using performance metrics and market growth trends.

Work Arrangement

Remote — EMEA, APAC

Responsibilities

  • Partner with Sales and Finance to develop and operationalize a commercial growth strategy, ensuring alignment between pipeline and bookings targets, capacity, headcount and budgets
  • Translate complex data into actionable recommendations for Commercial leaders
  • Develop and maintain segmentation models and sales coverage strategies that align to growth objectives, drive focus, and optimize rep productivity
  • Drive and evolve the sales forecasting framework, implementing a disciplined, data-driven forecast cadence across all theatres and segments
  • Utilize Salesforce, GTM tools and data sets (snowflake) to drive predictability, pipeline conversion, stage hygiene, and deal inspection processes
  • Leverage AI and machine learning capabilities within the existing data stack (e.g., Snowflake, Salesforce) to enhance forecast accuracy, surface pipeline risk earlier, and automate routine reporting
  • Deliver consistent reporting on performance-to-plan, win/loss trends, and funnel dynamics
  • Drive operational excellence by refining core sales processes, methodologies, and business cadences (e.g., territory management, forecasting, and pipeline reviews)
  • Implement a standardized sales methodology, with clear stage definitions, qualification criteria, and progression benchmarks across segments
  • Build and maintain reporting frameworks, dashboards, and KPIs to provide actionable insights into pipeline health, sales performance, and revenue forecasting
  • Identify and deploy AI-powered tooling across the sales workflow, such as automated deal scoring, forecasting models, and conversation intelligence, to reduce manual effort and improve rep productivity
  • Lead territory design in region, ensuring sales coverage aligns with market opportunities and business objectives
  • Continuously optimize territory assignments and GTM approaches based on performance data and growth trends
About company
Diligent Corporation
Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice.
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Job Details
Department GTM Operations
Category other
Posted 4 days ago