AECOM is hiring a Manager, AI Process Transformation

AECOM is seeking a Manager, AI Process Transformation to help shape how AI-enabled capabilities are introduced into operational workflows across the business. This role will play a key part in defining future-state business processes, identifying where AI and intelligent automation can improve operational outcomes, and helping scale enterprise transformation initiatives across complex operational environments. The ideal candidate brings strong experience leading process discovery, operational transformation, and cross-functional business initiatives, along with the ability to evaluate workflows through an AI lens — understanding where AI, intelligent automation, or decision-support capabilities can create measurable business value. This is not a traditional Business Analyst role focused only on documentation, and it is not an AI engineering role focused on model development. The focus is operational systems thinking, value-based process transformation, and AI opportunity identification. This position will offer flexibility for hybrid work schedules to include both in-office presence and telecommute/virtual work, to be based from either Houston or Dallas, TX. What You’ll Do - Lead process discovery workshops and stakeholder engagements across complex operational environments - Analyze workflows, dependencies, pain points, and decision-making patterns across business processes - Design future-state workflows that incorporate AI-assisted operations, intelligent decisioning, and scalable automation capabilities - Evaluate where AI is appropriate within a workflow versus where rules-based automation or human oversight is required - Define operational workflows including: - Human-in-the-loop decision points - Exception handling - Escalation paths - Operational controls and governance - Workflow logic and dependencies - Translate process insights into implementation-ready artifacts for Product, Architecture, and Engineering teams - Help establish operational KPIs, workflow success measures, and continuous improvement processes - Support organizational adoption and change management efforts tied to AI-enabled operational transformation