Lead, hire, and develop a team of Account Managers to deliver customer and revenue outcomes, while maintaining a high talent bar through coaching, performance management, and thoughtful hiring decisions
Own net revenue retention and the strategic direction of your segment, proactively managing renewal risk, expansion pathways, and customer growth
Set the strategic direction for your segment, aligning account priorities and capacity to business goals
Coach Account Managers on value by learning the customer’s business, identifying their pains, and winning over key decision-makers
Act as a technical subject matter coach on complex financial workflows, ERPs, and integrations to support executive-level conversations and complex deal strategy
Build and maintain operating cadence across pipeline reviews, forecasting, QBRs, CRM hygiene, and deal qualification to provide predictability to the business
Own forecast accuracy for your segment and communicate risks, trends, and opportunities to senior sales and revenue leadership
Partner cross-functionally with Risk, Underwriting, Legal, Deal Desk, Product, RevOps, and Marketing to balance customer needs with revenue impact
Serve as an escalation point for complex customer or commercial situations, making tradeoffs that balance customer value, revenue, and risk
Advocate for the voice of the customer by surfacing insights that influence product direction and improve the customer experience

3+ years of experience managing, coaching, and developing teams in a Fintech, SaaS, or high-growth environment
Experience leading teams that manage a book of business with ownership over account health, executive relationships, renewals, and expansion
Fluency in modern finance and financial technology, including experience with ERPs, spend management platforms, or AP automation tools
Strong business acumen with the ability to coach teams on engaging CFOs, Controllers, and FP&A stakeholders
Ability to analyze product usage data and performance trends and drive action through team execution or process improvement
Demonstrated success partnering cross-functionally and influencing internal teams based on customer insights

Experience in credit card or spend management, with working knowledge of limits, rewards, and underwriting
Background in corporate accounting or financial systems
Familiarity with sales tools including Salesforce, Gong, and others
Series 7 license

Hybrid — New York

We currently require a minimum of three coordinated days in the office per week, Monday, Wednesday and Thursday
As a perk, we also have up to four weeks per year of fully remote work

Brex is hiring a Manager, Account Management