Responsibilities
- Build, mentor and manage a high-performing operations team including procurement, field office management, and stores/logistics functions.
- Recruit, onboard and develop team members across multiple locations, ensuring the team has the skills and capacity to manage increasingly complex operations.
- Create clear roles, responsibilities, and standard operating procedures that enable the team to operate independently and at a high standard.
- Build systems and processes capable of supporting a significantly larger programme footprint, anticipating future needs (e.g. direct procurement, warehousing, in-country tech capacity).
- Drive measurable improvements in back-office processes - in terms of speed, cost, and oversight.
- Own end-to-end procurement, vendor management, and payments processes, ensuring full compliance with GiveDirectly policies and Malawi regulatory requirements.
- Design and implement new/improved strategies for Malawi supply chain management, secure storage, and transport across multiple operational locations – working closely with Global Supply Chain leadership.
- Chair the Malawi Procurement Committee and exercise delegated authority to approve procurement and purchase orders.
- Eliminate operational blockers to ensure programmes teams have what they need to deliver at scale.
- Oversee day-to-day HR operations, office management, asset management, and security across all Malawi locations.
- Ensure administrative systems are robust, efficient, and future-proofed to support significant scale.
- Manage detailed operational budgeting and planning, working closely with Finance staff.
- Oversee internal audit and safeguarding functions via existing dotted-line arrangements; serve as the responsible owner for case resolution and interaction with programmes.
- Proactively identify and mitigate operational risks, maintaining a risk register and escalating appropriately.
- Ensure all operations meet GiveDirectly’s global standards and local regulatory requirements, adapting global policies for the Malawi context.
- Lead collaboration with the Finance function to manage external audits, ensure regulatory and financial compliance, and maintain timely payment processes.
Benefits
- Generous and equitable compensation with a no negotiation policy.
- Bonus at target performance: 15% (~$14,186, with potential for upside).
- Annual Benefits Stipend: $8,453 (may be used to cover benefits or taken as additional taxable income).
Work Arrangement
Remote (Country)
Team
Structure: Reports to Country Director. Leads operations team including procurement, field office management, and stores/logistics functions. Works closely with Global Supply Chain leadership and Finance staff.
