Responsibilities
- Accept Service of Process documents in person from deputies, attorneys, and process servers
- Review and verify documents upon receipt to ensure completeness and accuracy
- Process and upload documents immediately to ensure timely notification to clients
- Maintain professionalism when interacting with legal professionals in high-pressure situations
- Sort, open, and process incoming mail containing legal and compliance documents
- Accurately identify and assign documents to the correct business entity
- Ensure timely and accurate forwarding of documents to clients
- Research and verify addresses when needed, including handling returned mail
- Assist with preparing and mailing resignation notices in accordance with state-specific requirements
- Follow detailed procedures to ensure all compliance-related communications are accurate and timely
- Manage high-priority, interrupt-driven tasks alongside routine processing
- Maintain organization and accuracy while handling multiple documents and deadlines
- Support team operations and assist with additional tasks or projects as needed
- Assist with various projects as required, contributing to the overall efficiency of the customer support team.
Requirements
- Excellent communication skills, both verbal and written.
- 1 year plus Customer service experience, preferably in a legal or corporate services setting.
- Ability to multitask and prioritize responsibilities in a fast-paced environment.
- Detail-oriented with strong organizational skills.
- 1 year plus experience in Microsoft Office
Benefits
- Eligible for Medical, Dental, Vision, Life, and Disability Insurance on day one!
- Employee-only health, dental, and vision insurance plans are covered 100% by the company!
- 401(k) + company match
- Company issued laptop
- Competitive Paid Time Off
- Parental Leave
- Company Events
- Referral Program
- Peer recognition and points with Bonusly
Work Arrangement
On-site
