Responsibilities
- Manage the complete lifecycle of sales agreements for designated clients, from initiation to delivery and inventory resolution.
- Act as the main point of contact for operational matters between clients and internal teams within assigned accounts.
- Continuously track key execution stages such as shipping directives, sample distribution, deliveries, and inventory changes, along with stock levels and risk exposure to avoid service interruptions.
- Verify freight reservations and confirm payment settlements where required, serving as a checkpoint to prevent delays in customs clearance or cargo release in compliance with regional policies.
- Identify potential risks in operations and independently address issues or escalate as needed.
- Ensure all execution-related documents—including invoices, bank and warehouse releases, credit/debit memos, and sampling instructions—are accurate, submitted on time, and handled within authorized limits.
- Keep client records, account statuses, and inventory data up to date in internal platforms.
- Collaborate closely with Trading, Risk Management, Finance, Warehousing, Freight Forwarders, and other third-party providers.
- Guide and support junior team members through daily coaching and knowledge transfer.
- Support process optimization by identifying inefficiencies and recommending practical improvements.
- Review non-coffee service invoices to confirm correctness and timeliness.
- Check client Letter of Credit or Bank Collection terms and ensure documentation compliance prior to final shipment when applicable.
- Perform timely and accurate inventory reconciliations for designated storage facilities.
- Provide cross-functional assistance within the team as needed.
