HashtagTalent is hiring a Logging Engineer - Security

The primary role of a GSC Engineer III is to direct all aspects of a Managed Service client experience, individually and through the resources available to them on the team and through vendors, and serve as an escalation point for more complex, difficult or politically sensitive issues, problems, or clients. GSC Engineer III resources will provide technical direction/guidance for their team in collaboration with their lead, when coaching or mentoring, or when coordinating incident, problem, request, change, or release efforts. This individual is required to have experience with supporting HP ArcSight ESM, HP ArcSight Logger, ArcSight Express, ArcSight 6.0, Strong Linux Scripting experience such as CentOS Ver 5.5, Red Hat/RHEL 6.2, with ArcSight, experience with ArcSight Content Development, Supporting Backend ArcSight Architecture, Experience with Python/Java/Bash/Shell Scripting within HP ArcSight Environments & Installing Flex Connectors and supporting Large Scale Enterprise Networks for Enterprise clients. Consults and collaborates with various project team members and external personnel to monitor and manage client networks, resolve client incident and problem tickets, as well as implement adds, moves and changes, as necessary, to satisfy client requests and generally ensure client satisfaction with their Managed Services. Handle high level Severity 1 and Severity 2 issues monitor, assess, manage and troubleshoot client networks in both the private and public sectors, from commercial to corporate networks to large global enterprise environments and perform the additional tasks listed below. Works on ArcSight Deployments/Installs & ArcSight upgrades on Large Scale Enterprise Client Environments. Perform maintenance & upgrades of ArcSight Connectors, ArcMC, Loggers & ESM. Perform Monitoring ArcSight Connectors, ArcSight Express, ArcMC, Loggers & ESM. Troubleshoot ArcSight Data Feed Issues & Setup new ArcSight Feeds. Perform Connector builds with Jumpbox Servers during client onboarding with ArcSight. Major Incident & Escalations: Escalation resource Incident Mgmt: P1 (Qualified) Ownership Incident Mgmt: P2 (Qualified) Escalation – If No Status Change within 60 mins Incident Mgmt: P3 Escalation – Timer Based Problem Mgmt: Reactive Problem – Identify & Analyze Change Mgmt: Plan, Coordinate, Implement Standard Change Recommendation Release Mgmt Release Analysis & Planning Release Recommendations Responsible for coordinating the technical activities of Dimension Data engineers supporting clients and service delivery within their specialty Technology Support group in the GSC Provide ownership and direction on a case until resolution is reached, collaborate with fellow engineers and external resources, and assure positive verbal and written communication with both colleagues and client staff members at every stage of the process Track, understand, record, and take actions to ensure the highest possible level of client satisfaction, by generating clear and concise documentation in the form of case notes, technical tips and white papers. Provide high-quality technical support to clients at all levels, speaking with a high level of technical understanding, resolving complex technical problems and helping to proactively prevent new issues Determine methods and procedures for solving very complex technical issues encompassing hardware, software and network equipment specifically related to R&S, Security, Wireless, Voice and Data Center services Serve as an escalation point during high pressure high stakes engagements Handle deep technical troubleshooting and deliver solutions in very complex scenarios, and utilize monitoring and debugging tools to analyze problems and identify solutions Apply advanced theory, concepts, principles and processes as related to the technologies supported, and contribute to documentation for standards and delivery Formulate technical and strategic action plans for solid end-to-end client satisfaction regarding technical concerns, issues and problems related to Managed Services Keep up-to-date with new technology and product offerings in order to provide support as soon as they are launched into the market Provide technical assistance to the Deployment Teams, when requested. Ensure Engineering Specialty has coverage 7X24X365, and take part in On-call rotations to provide adequate coverage for our clients and services Positively represent Dimension Data to our clients, and drive business growth