About the Role
This position supports the end-to-end mortgage loan process by managing documentation, coordinating with internal and external parties, and ensuring adherence to timelines and compliance requirements in a fully remote environment.
Responsibilities
- Manage mortgage loan files from application through closing
- Verify accuracy and completeness of borrower documentation
- Serve as a central point of contact between borrowers, underwriters, and closing agents
- Track loan milestones and ensure timely progression through each stage
- Communicate regularly with applicants to collect required paperwork
- Review loan packages for regulatory and internal compliance
- Coordinate with title and escrow companies to align closing schedules
- Update loan origination systems with current file statuses
- Respond to auditor and investor condition requests
- Escalate underwriting issues to management when necessary
- Maintain organized digital records for all loan files
- Ensure proper disclosure delivery and acknowledgment
- Monitor loan pipelines for bottlenecks or delays
- Support quality control reviews during post-closing audits
- Adhere to federal, state, and internal lending guidelines
- Assist in resolving borrower disputes or documentation discrepancies
- Prepare closing documents in coordination with legal and compliance teams
- Follow up on outstanding conditions from underwriting decisions
- Maintain confidentiality of sensitive financial data
- Participate in process improvement initiatives for operational efficiency
- Attend team meetings to report on loan status and workflow challenges
- Train new team members on documentation and system protocols
- Stay current with changes in mortgage regulations
- Support secondary marketing teams with investor delivery requirements
- Ensure consistent customer experience across loan cycles
Compensation
Competitive hourly rate with benefits
Work Arrangement
Remote
Team
Part of the mortgage operations team supporting loan processing and client coordination
What We Offer
- Flexible remote work environment
- Comprehensive health and wellness benefits
- Retirement savings plan with company match
- Paid time off and holiday schedule
- Professional development opportunities
- Employee assistance and mental health resources
- Ongoing training in mortgage compliance and technology
Equal Opportunity Employer
- We are committed to a diverse and inclusive workplace
- All qualified applicants receive consideration without regard to race, gender, religion, or disability
- Accommodations available upon request for applicants with disabilities
Not available
