Responsibilities
- Execute account updates, maintenance, and closure requests promptly and accurately while maintaining compliance with internal standards and service levels.
- Review and research customer dossiers to ensure completeness and accuracy of information and documentation.
- Perform due diligence checks on customer profiles in line with regulatory requirements and company policy.
- Analyze customer data using the risk engine to identify potential risks, anomalies, or compliance issues and escalate when necessary.
- Make justified decisions regarding account retention or closure according to company risk appetite and guidelines.
- Maintain clear documentation and audit trails for all reviews, findings, decisions, and escalations.
- Communicate requirements, decisions, and next steps to customers clearly and respectfully.
- Organize and prioritize daily workload while adapting to changing priorities in a fast-paced environment.
- Utilize workflow tools and AI assistants effectively in daily operations.
- Collaborate proactively with team members, team leads, and process owners to ensure transparency and smooth task handovers.
- Maintain high standards of accuracy and attention to detail in all tasks and documentation.
- Independently manage and track assigned work to ensure deadlines are met and tasks are completed reliably.
Requirements
- Strong critical judgement and ability to assess risk and evidence when making decisions.
- Investigative mindset with curiosity and persistence when researching complex or unclear cases.
- Strong compliance orientation and commitment to regulatory standards and ethical conduct.
- Customer empathy and ability to communicate clearly and respectfully, even in challenging situations.
- Agility and adaptability in fast-changing environments.
- Confidence using technology, digital tools, automation, and AI assistants to improve efficiency and accuracy.
- Strong collaboration and team spirit, including active listening and knowledge sharing.
- High level of discretion and professionalism when handling sensitive information.
- Self-motivation and accountability with the ability to work independently and manage time effectively.
- Detail-oriented approach with the ability to spot inconsistencies and maintain quality.
Nice to Have
- Continuous improvement mindset and openness to feedback, learning, and process optimization.
Benefits
- Make a genuine impact on the product
- Join our upward trajectory, and grow with us. We provide the resources and opportunities for continuous personal and professional development, empowering you to make a genuine impact on our evolving product.
- Work in the EU
- Embark on this exciting journey with us and enjoy the flexibility of traveling and working remotely or in a hybrid model across Europe.
- Become a stock options holder
- Unlock your inner entrepreneur and align your aspirations with ours through our Stock Options Program. This exciting opportunity is available to every team member, from junior team members to our founders.
- Receive unwavering support and care
- Finom stands by you at every step, embodying our commitment to your well-being and success reflected in our modern, friendly, and eco-conscious corporate culture. We offer constant support and care to ensure your Finom experience is successful and fulfilling.
- Work & Swim program
- Immerse yourself in our exclusive Work & Swim Program. Spend one month in a comfortable corporate apartment in enchanting Cyprus. It's the ideal opportunity to strike the perfect work-life balance while enjoying breathtaking Mediterranean views.
Work Arrangement
Hybrid
Additional Information
- Equal Opportunity Statement
- At Finom, we're an equal opportunity employer and value diversity at our company. We embrace diversity and invite applications from all walks of life. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, disability status, or other applicable legally protected characteristics.
