Responsibilities
- Build and lead a high performing team of 2-4 survey programmers across multiple geographies.
- Define an operational model for optimal collaboration and ways of working between researchers and programmers across multiple clients and geographies.
- Support high volume research execution by quickly and efficiently programming simple and complex surveys across multiple survey platforms depending on project needs (e.g., proprietary platforms, third-party tools), adapting approach based on research requirements and platform capabilities
- Become expert in multiple survey platforms and adapt programming approach based on platform capabilities and research requirements
- Provide quality control by performing checks prior to survey launch, testing all logic, quotas and data capture, validating survey performance across devices.
- Facilitate customer use of our platform, managing our “help” feature by quickly and effectively answering client questions and providing tips. Track issues and create tickets to drive product enhancements.
- Support data impact by providing data to clients, including conducting simple analyses, creating cross tabs and doing data matches as needed.
- Upskill the CS Team by maintaining working knowledge of platform updates, capabilities, and limitations
- Partner with Product team to translate user feedback into platform improvements and enhancements, influencing how Konovo’s technology evolves.
- Support fieldwork success by monitoring survey performance, troubleshooting issues, and escalating risks early to the client-facing research teams.
- Leverage AI tools to improve programming efficiency, automate workflows, and increase team output
Requirements
- 3 to 5 years of experience designing and executing survey-based market research projects, ideally in health or life sciences
- Hands-on experience with platforms such as Qualtrics, Decipher, or similar tools
- Proven ability to manage multiple projects in a high-volume, deadline-driven environment
- Experience working in customer engagement and workflow tools (e.g. Intercom) to manage inbound queries, build structured response workflows, and improve support efficiency within a survey or research platform
- Strong understanding of survey logic, quotas, and data quality best practices
- Problem-solving and troubleshooting skills
- Advanced Excel skills; comfortable working with data outputs and basic analysis
- Track record of improving processes, not just executing them
- Clear, structured communicator who can translate technical concepts for non-technical stakeholders
- Detail-oriented with strong organizational skills, capable of managing multiple projects simultaneously.
- Comfortable working across time zones and supporting global teams
- Willing to work flexibly and support team coverage across UK working hours, US Eastern time and US West Coast time
- Comfortable leveraging AI-enabled tools to streamline workflows, improve response quality, and increase speed without compromising data integrity or customer experience
Nice to Have
- Experience with advanced methodologies such as conjoint or MaxDiff
- Knowledge of healthcare industry regulations and standards (e.g., HIPAA, GDPR)
Benefits
- Work on cutting-edge AI-powered solutions and industry leading services that transform healthcare insights.
- Be part of a mission-driven company that is revolutionizing healthcare decision-making.
- Join a fast-growing global team with career advancement opportunities.
- Thrive in a collaborative, remote work environment that values innovation and flexibility.
- Make a real-world impact by helping healthcare organizations innovate faster.
Work Arrangement
Remote (Worldwide) — India, Bosnia and Herzegovina, the United Kingdom, Mexico, the United States
Team
Team size: 200 employees. Structure: remote team
Additional Information
- Comfortable working across time zones and supporting global teams
- Willing to work flexibly and support team coverage across UK working hours, US Eastern time and US West Coast time
