Responsibilities
- Manage and execute Cisco renewal opportunities for assigned commercial and enterprise accounts.
- Collaborate proactively with Cisco support teams to generate accurate renewal quotes using CCW-R.
- Ensure CRM data is current and precise for all renewal opportunities, pipeline projections, and client details.
- Deliver compliant renewal quotes to clients in line with partner program guidelines and within defined service level agreements.
- Coordinate regularly with internal teams to share updates on pending renewals and active opportunities.
- Identify and promote multi-year or co-term renewal options to expand client commitments and increase value.
- Process client renewal requests efficiently, simplifying contract structures where possible.
- Coordinate post-renewal actions and data updates with relevant internal teams.
- Support clients throughout the lifecycle of their renewal term.
- Partner with leadership to report workflow challenges and recommend process improvements.
- Advocate for standardized best practices, policies, and operational procedures.
- Stay current with Cisco’s renewal offerings and service tier variations.
- Collaborate across departments including Account Teams, Customer Success, and internal support functions to enhance client outcomes and growth.
- Complete Cisco training modules when time allows.
- Participate in company-wide initiatives as directed by management.
Work Arrangement
Remote — Denver, Indianapolis, Grand Rapids, Lexington, Los Angeles, Louisville, Texas, San Francisco
Who is Trace3?
A leading IT transformation firm delivering innovative technology solutions and consulting services to enterprise clients. With a foundation in elite engineering and forward-thinking design, it helps organizations gain competitive edge through integration, automation, and innovation. The company operates with a startup mindset and scalable infrastructure, supporting over 1,200 employees nationwide. Headquarters are in Irvine, California, with major field offices in Denver, Indianapolis, Grand Rapids, Lexington, Los Angeles, Louisville, Texas, and San Francisco.
Street-Smart - Thriving in Dynamic Times
Employees adapt quickly in fast-moving environments, driving innovation and meaningful improvements while maintaining focus on strategic goals. They apply strong judgment to make timely, efficient, and high-quality decisions and use creativity to solve complex challenges.
Juice - The “Stuff” it takes to be a Needle Mover
Team members are action-oriented and results-driven. They lead by example, inspire others through positivity, and maintain clear mental models of success pathways, staying focused on end goals.
Teamwork - Humble, Hungry and Smart
Individuals are humble, respectful, and aware of how their role contributes to organizational success. They admit errors, give credit openly, and practice transparency. They provide support during difficult times, lead with optimism, and value diverse perspectives.
Other
- Physical demands include light exertion with prolonged sitting, occasional standing, walking, and lifting up to 25 pounds.
- Clear hearing and verbal communication skills are required for phone and in-person interactions.
- Visual abilities include close reading of printed materials and digital screens, with focus adjustment.
- Work environment involves frequent interaction with colleagues and variable noise levels in an indoor office setting.
