About the Role
The role involves overseeing life benefits operations, handling policy documentation, resolving participant inquiries, and ensuring adherence to regulatory standards.
Responsibilities
- Administer life insurance benefits programs for multiple employer clients
- Process new enrollments and changes to existing coverage
- Respond to participant questions about benefits and claims
- Verify eligibility and maintain accurate records
- Coordinate with insurance carriers and third-party administrators
- Review applications for completeness and compliance
- Support open enrollment periods with timely communications
- Assist in resolving billing and coverage discrepancies
- Maintain up-to-date knowledge of regulatory requirements
- Prepare reports on claims, participation, and policy status
- Ensure data privacy and compliance with applicable laws
- Collaborate with internal teams to improve service delivery
- Identify and correct data entry errors promptly
- Conduct audits of benefit records as needed
- Facilitate transitions for new and departing employees
- Distribute policy documents and summary materials
- Track key performance metrics for service quality
- Escalate complex cases following established protocols
- Support system testing during benefit platform updates
- Maintain organized digital and physical files
- Provide accurate information during compliance reviews
- Assist in designing participant communication materials
- Monitor deadlines for submissions and renewals
- Stay current with industry trends and updates
- Promote consistent application of plan rules
Compensation
Competitive salary based on experience with performance incentives
Work Arrangement
Hybrid schedule with office and remote options
Team
Part of a mid-sized benefits operations team reporting to a senior manager
Professional Development
Opportunities for certification support and continuing education in benefits administration
Technology Environment
Uses industry-standard benefits platforms, document management tools, and data reporting systems
Not available for this position
