Williams Lea by RRD is hiring a Legal Billing Coordinator (Billing Specialist)

Shift: Monday - Friday. 9AM - 530PM (Eastern Time) This role Manages full - cycle billing for 10 - 15 attorneys, serving as their trusted resource on invoicing **Experience with effective communication w/attorney and staff as the subject matter expert in billing matters **Ability to resolve complex billing issues by collaborating w/ Billing Attorney and clients needed **Experience with Aderant software from prebill prep through final invoice submission **Working knowledge of Aderant, Elite, or comparable legal billing software **Experience working with clients in different time zone needed Pay range: $31.25 - $33.65 hourly - Responsible for the timely submission of electronic invoices and accruals to clients on monthly basis, overseeing the transition of clients to e-billing, and providing follow-up support to attorneys and clients in all aspects related to electronic billing - Handle heavy volume of highly complex e-submission assignments for key corporate clients; ensure all client guidelines, internal protocol, and firm's guidelines are followed during submission process - Act as liaison between billing attorney/secretarial staff, and clients' staff assigned to electronic billing by providing expert level subject matter support - Populate, maintain, and update data for assigned clients in the billing system and clients' external web applications; ensure all relevant information is updated and correlated in the firm's billing system - Execute accruals, budgets, and information and data requests - Work collaboratively with department's supervisor to support e-billing systems by adding/removing user accounts, resetting passwords, assigning proper security levels, entering budgets, status reports, and matter profiles in various sub-systems - Perform ad hoc analyses of complex client accounts regarding collections, rates, and reduced and rejected invoices - Conduct time and absence for direct reports, including ensuring system accuracy and compliance with timekeeping policies and procedures - Communicate with direct reports, manager and client on job or deadline issues. - *Immediately escalate operational problems or issues to Supervisor or Manager. - Handle client concerns and be able to problem-solve resolutions in accordance with policies and procedures. - Ensure team provides outstanding service to client, while building strong customer relationships. - *Produce required reports on schedule. - Assist the team in completing more complex jobs - Conduct and oversee quality assurance process to maintain efficient workflow and assure client satisfaction. - Monitor workflow to ensure jobs are completed efficiently, accurately and within deadlines. - Make sure team follows standard operating procedures. - Train new employees on policies and procedures. - Maintain all logs and reporting documentation as required.