Responsibilities
- Manages full - cycle billing for 10 - 15 attorneys, serving as their trusted resource on invoicing
- Responsible for the timely submission of electronic invoices and accruals to clients on monthly basis, overseeing the transition of clients to e-billing, and providing follow-up support to attorneys and clients in all aspects related to electronic billing
- Handle heavy volume of highly complex e-submission assignments for key corporate clients; ensure all client guidelines, internal protocol, and firm's guidelines are followed during submission process
- Act as liaison between billing attorney/secretarial staff, and clients' staff assigned to electronic billing by providing expert level subject matter support
- Populate, maintain, and update data for assigned clients in the billing system and clients' external web applications; ensure all relevant information is updated and correlated in the firm's billing system
- Execute accruals, budgets, and information and data requests
- Work collaboratively with department's supervisor to support e-billing systems by adding/removing user accounts, resetting passwords, assigning proper security levels, entering budgets, status reports, and matter profiles in various sub-systems
- Perform ad hoc analyses of complex client accounts regarding collections, rates, and reduced and rejected invoices
- Conduct time and absence for direct reports, including ensuring system accuracy and compliance with timekeeping policies and procedures
- Communicate with direct reports, manager and client on job or deadline issues.
- Immediately escalate operational problems or issues to Supervisor or Manager.
- Handle client concerns and be able to problem-solve resolutions in accordance with policies and procedures.
- Ensure team provides outstanding service to client, while building strong customer relationships.
- Produce required reports on schedule.
- Assist the team in completing more complex jobs
- Conduct and oversee quality assurance process to maintain efficient workflow and assure client satisfaction.
- Monitor workflow to ensure jobs are completed efficiently, accurately and within deadlines.
- Make sure team follows standard operating procedures.
- Train new employees on policies and procedures.
- Maintain all logs and reporting documentation as required.
Requirements
- Experience with effective communication w/attorney and staff as the subject matter expert in billing matters
- Ability to resolve complex billing issues by collaborating w/ Billing Attorney and clients
- Experience with Aderant software from prebill prep through final invoice submission
- Working knowledge of Aderant, Elite, or comparable legal billing software
- Experience working with clients in different time zone
Work Arrangement
On-site
Team
Team size: 10-15 attorneys
Additional Information
- Shift: Monday - Friday. 9AM - 530PM (Eastern Time)
- Pay range: $31.25 - $33.65 hourly
