Responsibilities
- Serve as the initial contact for phone and email inquiries, delivering updates and answering questions to ensure a positive experience with the company.
- Collaborate with legal teams on complex matters by transferring calls internally, taking messages, or escalating intricate emails.
- Advance cases by pursuing outstanding documents and information from clients, other law firms, and third parties.
- Upload legal documents and information into the company system.
- Uphold an excellent client experience by ensuring communication is clear, timely, and free of jargon.
Nice to Have
- A law degree is considered a bonus.
Benefits
- Flexible working hours, with over 60% of employees utilizing this option.
- Part-time work options, with 30% of employees working part-time, typically four days a week.
- Work-from-home role.
- Healthy work-life balance.
Work Arrangement
Work-from-home role
Other
- This is a work-from-home role.
- Normal full-time working hours are between 9am and 6pm, Monday to Friday.
- Expectation to treat home working the same as if in an office, with dedication, concentration, and minimum distractions during working hours.
- Childcare must be arranged for all working hours, just as it would be if working in an office.
