Responsibilities
- Engage with prospective and current residents to showcase the apartment community positively while maintaining target occupancy levels.
- Handle sales and administrative duties, with occasional light physical work.
- Develop and maintain thorough knowledge of community features, fair housing regulations, and lease policies.
- Ensure all leasing documents, fair housing compliance records, and resident interactions are accurate, complete, and submitted on time.
- Maintain knowledge of basic community data such as unit count, construction year, building materials, and utility providers.
- Stay informed about local and regional market conditions to effectively tailor sales strategies.
- Regularly inspect units and the community grounds to ensure readiness for showings, address minor issues like trash pickup or tidying, and coordinate with the maintenance team as needed.
- Serve as the primary contact for prospect and resident inquiries via in-person, phone, or digital channels, convert inquiries into tours, and escalate complex issues to management.
- Deliver outstanding customer experiences that lead to positive reviews.
- Proactively identify and resolve resident concerns independently, including suggesting improvements to the community manager to enhance satisfaction.
- Attend after-hours resident events and may lead community outreach efforts to promote the property.
- Greet and tour prospective residents, achieving lease signings at a reasonable rate.
- Complete all administrative tasks related to leasing and move-ins, such as guest card entries and lease preparation.
- Document and potentially schedule routine maintenance requests from residents.
- Demonstrate proficiency in property management and CRM software to manage prospect data, resident details, tasks, and follow-ups, including logging guest cards, tracking interactions, scheduling appointments, and generating reports.
- Collaborate effectively with the team, including maintenance staff and the community manager, to ensure prompt and efficient resident service and high satisfaction.
- Perform other duties as assigned by the community manager.
Benefits
- Competitive hourly pay plus commission on new and renewed leases.
- Health insurance including medical, dental, and vision coverage.
- 401k retirement plan with company matching contributions.
- Paid time off for sick leave, vacation, holidays, and your birthday.
- Employee rent discount at any Ackermann community.
- Career coaching and professional development opportunities.
- Company-sponsored engagement events.
Compensation
Competitive hourly compensation + commission potential for new and renewed leases
Work Arrangement
On-site — Lexington, Kentucky
Other
- Full-time position.
- Work schedule: Monday - Friday, 9:00am - 6:00pm + rotating Saturdays, 9:00am - 4:00pm.
- Occasional light manual labor.
- May participate in resident after hours events.
- May be responsible for certain community outreach efforts.