Responsibilities
- Greet prospective residents and professionally present the features and benefits of the property.
- Conduct all business in accordance with company policies and procedures, Fair Housing, ADA, Fair Credit Reporting Act and all other Federal, State and Local laws pertaining to Multi-Family Housing.
- Implement and enforce all policies and procedures as outlined in the company policy and procedures Manuals.
- Offer a professional and friendly, atmosphere in the leasing center/clubhouse and any other areas where prospective residents and current residents might interact with them.
- Inspect all models and market readies prior to showing in order to ensure their quality appearance.
- Relay incoming calls to appropriate point of contacts.
- Understanding of local competition, maintain a pulse on market trends and offerings.
- Complete paperwork accurately and timely.
- Maintain active guest cards and continue to work them until the prospect has chosen their home.
- Inspect the property on a regular basis reporting any deficiencies to the Property Manager.
- Assist the Property Manager in preparing daily and weekly reports, resident communication, move-ins/outs, office supply inventory, and market surveys.
- Maintain Resident Files with current information properly filed per company policy at all times.
- Process Leasing Applications and in accordance with the companies P & P Manual guidelines.
- Oversee Lease Renewal Program to optimize lease renewals.
- Exhibit excellent level of customer service.
- Plan and oversee resident activities with the Property Manager.
Requirements
- Excellent written and verbal communication skills providing for effective communication with residents, employees, peers, vendors, owners, etc. and to assist in efficient operations.
- Excellent attendance is a requirement of the position.
- Excellent customer service.
- Work a varied schedule including weekends and holidays as required.
- Proficiency in Microsoft Office Suite including Word, Excel & Outlook.
- Positive attitude and highest level of professionalism.
- Ability to walk, stand; utilize stairs, bend on a daily basis, conduct property tours in various weather conditions, carrying of moderate items such as papers, boxes, event items, collateral, books, small parts.
Nice to Have
- Bachelor’s degree preferred.
- Prior leasing and/or property management experience preferred.
- Bi-lingual abilities (written and verbal) may be required based on specific needs of property.
- Preferred Computer software experience to include MS Word, MS Excel, MS Outlook, YARDI®
Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life & Disability Insurance
- Health Savings Account (HSA) & Flexible Spending Plans (FSA)
- 401(k) Plan with Employer Match
- Holidays, Vacation & Sick Time
- Parental Leave
- Tuition Assistance
- Matching Gift Program
- Wide Array of Voluntary, Employee-Paid Benefits to choose from including Critical Illness & Accident Insurance, Identity Theft Protection & Pet Insurance
Additional Information
- Work a varied schedule including weekends and holidays as required.
- Job may be sedentary at times.
