Anglo American / De Beers Group is hiring a Learning Administrator x 2 (Based in Sishen and Kolomela)

Here’s an exciting opportunity to join us as our GSS PS Global as a learning Administrator. This vital role will see you enable and drive best practice service excellence and embed a learning culture within Global Shared Services People Services (GSS PS) to support the transfer of knowledge and standardise ways of working to continuously improve service efficiency and effectiveness. We have high standards. You’ll ensure we meet them. GSS People Services’ focus is to provide the best people solutions fit for a rapidly changing business environment today and in the future for Anglo American and De Beers. Our goal is to simplify, standardise, optimise and automate end-to-end HR processes that deliver a consistent service to the business and ensure accountability and governance for end-to-end services and solutions. GSS People Services' vision is to create an improved partner experience with the business to create best in class service delivery. Please note that there two available positions, with one position based in Sishen and one in Kolomela. To guide the Learning team to provide effective service delivery and meet the requirements of the Service Level Agreements. The incumbent will assist in delivering a successful Learning function and team for GSS that will ensure that GSS employees are adequately skilled to deliver exceptional employee services to Anglo American BU’s and Functions. The Learning Administrator position is responsible for administering activities that support and enable the effective delivery of the Learning service line in line with the agreed Service Level Agreement. KEY TASKS Learning and Development - Learning Management System course maintenance for Facilitator Based Training and Computer Based Training (New course creation, amendments, classroom scheduling etc.). - SAP Qualification Maintenance (New qualifications, amendments etc.). - Management of Assignment Profiles - Processing of course nominations - bulk or individual requests. - Verification of course approval. - Processing of Participant Registers. - Processing of Attendance Registers. - Verification of new/renewal of qualifications. - Processing of new/renewal of qualifications - bulk or individual. - Learning Management System(s) query management and resolution. - Learning reporting. - Systems & Quality Assurance: participate in scheduled audits to ensure system and process integrity. - Course and Qualification creation (On SAP & LMS) Risk and operational reporting. - Actively participate and contribute in the use of Anglo-American Operating Model tools by ensuring compliance with GSS standards. - Knowledge transfer to entry-level Learning Administrators to build experience and knowledge to enable service delivery. - Close gaps on auditing findings. - Investigation and resolution of learning system errors. - Investigation and resolution of person/qualification queries. - Incident Management: Report, review and mitigating measures put in place and closed out. - Troubleshooting and problem solving through active peer and team collaboration. Client Relationships - Provide accurate information to support client queries. - Respond to requests (prioritizing as appropriate), investigating problems and developing remedial plans to resolve queries that have been escalated. - Provide accurate information in resolving any incidents, as well as reporting new incidents to Learning Supervisor. - Stakeholder engagement and management. GENERIC TASKS Health, Safety & Environment: - Demonstrate behaviour in line with health, safety and environmental standards and with the Group’s Values. - Report issues to your Supervisor that you can’t address. People: - Demonstrate behaviour in line with the Group’s values, standards, and a professional workplace. - Participate as an effective team member in working collaboratively with your Supervisor, peers and relevant stakeholders (including from other teams where relevant) to achieve business goals. Financial: - Operate cost-effectively, within limits set by your manager. Work Processes: - Work within policies, processes and systems and advise your Supervisor of any issues which impede your, or the team’s performance.