Responsibilities
- Oversee the end-to-end warranty claims process and negotiate balanced resolutions acceptable to both the organization and clients
- Supervise the return and handling of components and materials related to warranty claims
- Examine, evaluate, and conduct tests on mechanical and electrical parts as required
- Interpret technical documents including safety protocols, maintenance and repair manuals, engineering change requests, schematics, quality reports, and standard procedures
- Collect and verify all necessary documentation and evidence to support root cause investigations, vendor claims, and improvement initiatives
- Prepare and present technical findings and root cause reports to justify claim approvals or denials
- Utilize Salesforce tools to log, monitor, and manage product issue cases
- Promote high levels of customer satisfaction through consistent focus on service quality
- Coordinate warranty-related service activities, parts orders, and shipping logistics
- Engage in cross-functional teams such as new product introduction groups, special projects, and task forces as needed
- Collaborate with finance teams to produce monthly summaries and quarterly financial updates
- Perform all tasks in alignment with established quality standards and internal work instructions
- Support continuous improvement efforts through involvement in root cause analyses, CI boards, and case review learnings
Work Arrangement
On-site — Waukesha, WI
