Responsibilities
- Deliver measurable business results, platform adoption, and sustained value for key enterprise clients and strategic partners in the EMEA region.
- Define and manage technical success strategies for complex enterprise accounts, aligning platform functionality with customer security priorities, business goals, and operational development.
- Act as a trusted technical advisor to senior stakeholders, including security leaders, IT executives, administrators, and executive sponsors.
- Collaborate with customers to build success plans, maturity roadmaps, and optimization initiatives that enhance product value, efficiency, and retention.
- Proactively uncover opportunities to improve customer health, product adoption, and expansion by analyzing usage data, business objectives, and changing security demands.
- Coordinate cross-functional efforts with Product, Engineering, Customer Success, Support, and Sales teams to achieve high-impact results for strategic accounts.
- Advocate for customer needs in product strategy discussions by providing feedback, market insights, and enterprise requirements gathered from EMEA clients.
- Prepare and present executive-level business reviews, account health assessments, technical strategy sessions, and value realization reports to key stakeholders.
- Conduct technical workshops, enablement programs, and advisory meetings to improve customer independence, platform proficiency, and stakeholder alignment.
- Guide and develop junior TAM team members by establishing best practices, sharing enterprise engagement strategies, and elevating technical standards across the region.
- Support the growth and scalability of regional services delivery by refining playbooks, processes, documentation, and operational frameworks.
Work Arrangement
Remote (Worldwide) — EMEA
Other
- This is a fully remote role based in EMEA.
- Occasional regional travel required, up to 20%.
