Responsibilities
- Customer Service – First and foremost, it's your job to make sure our Neighbors feel at HOME, ridiculously well-cared for and genuinely proud to live in our Neighborhoods. Show them tomorrow matters.
- Daily Operations – Every detail counts. As a Lead Neighborhood Service Tech, you are responsible for the timely completion of all phases of apartment turnovers and troubleshooting/repairs of most major and all minor mechanical systems. You will also help with scheduling outside vendors, tracking budgets and financials, and perform administrative support duties for all maintenance related activities.
- Leadership – As a lead, you enjoy mentoring others, providing guidance and leadership to your team. Additionally, you will help the Neighborhood achieve their financial goals through managing costs and being resourceful. You lead by example, setting the standard for the team.
Requirements
- A High School Diploma or General Education Degree (GED)
- Minimum three certificates from related institutions reflecting completion of maintenance related courses, such as: BOMA, IREM and/or vocational programs
- Available for on-call services and weekends
- Minimum of three to four years experience and/or training in apartment maintenance
- Mastered the basics of plumbing, painting, electrical, carpentry, and appliance repairs
- Knowledge of safety policies and procedures
- Minimum of one year supervisory experience
- Ability to speak, communicate, read, write and understand the primary languages used in the workplace including, but not limited to, English
- Basic computer proficiency and understanding of building materials and tools
- Able to use Yardi and manage work orders through technical systems
- Standing, climbing, balancing, sitting, walking, repetitive motions, hearing, and visual acuity
- Able to lift up to 50 lbs occasionally
Nice to Have
- Two or more years of supervisory experience
Benefits
- Medical; Vision; Dental:100% Company-paid plans (including eligible dependents) and affordable buy-up options
- Life Insurance; Accidental Death & Dismemberment Insurance; Long Term Disability
- Behavioral Health Program Accessible 24/7
- Tax-Free Flexible Spending Accounts
- 401(K) Retirement Plan with Employer Matching
- Recognition & Rewards Program (Torch)
- Vacation: 10 days per year with accrual increasing over time
- Anniversary Vacation: 40-hour Vacation Granted at Tenured Milestones
- Sick Leave: 9 days per year
- 12 paid holidays, including your birthday!
- Paid Volunteer Time
- Tenure-based Housing Discounts
- Educational Assistance, Tuition Reimbursement
Work Arrangement
On-site — San Mateo Market
Additional Information
- Some work tasks are performed outdoors
- Temperature is moderate
