Responsibilities
- Guide and support team members at every level through coaching, candid feedback, and direct communication to advance their technical and professional growth.
- Serve as the primary authority on the company's hardware, software, and deployment infrastructure, offering dependable expertise to internal teams, clients, and partners.
- Take ownership of standard operating procedures by evaluating effectiveness, refining existing processes, and creating new ones where necessary.
- Act as a clear and consistent liaison between the deployment team and cross-functional groups such as Product, Engineering, and external vendors, highlighting persistent challenges and ensuring key stakeholders stay informed.
- Travel up to one-quarter of the time to assist with launching new sites and supporting clients nationwide.
Benefits
- Comprehensive medical, dental, and vision coverage available for employees and their families
- 401k retirement savings plan
- Flexible paid time off policy
- Onsite catered lunches with a variety of snacks and drinks
- Pet insurance coverage for employees' animals
- Optional life insurance plan
- Market-competitive compensation and equity in a growing, early-stage organization
Work Arrangement
Hybrid — available in Chicago, Dallas, Houston, Denver, Phoenix, Los Angeles, and the Bay Area
Other
- Travel up to 25% of the time to support new location launches and assist customers across the country.
- First 90 days include immersion: taking tickets, doing deployments, and getting to know the people and the operation from the inside.
- Meetings are kept short and only used for alignment to maximize time for real work.
