TXI is hiring a Lead Delivery Manager

Responsibilities

• Define how engagements operate and collaborate with cross-functional teams to create meaningful products
• Design and implement team structures
• Establish operational frameworks for client engagements
• Oversee planning, estimation, and successful project delivery
• Apply empathy and curiosity to deeply understand and internalize each client's needs, goals, constraints, and organizational context
• Navigate uncertainty, identify opportunities, and scope complex product engagements based on business and user value
• Transition complex digital products from ambiguity to execution and successful delivery
• Lead discovery, define the right problems to solve, and balance user needs, business objectives, and technical constraints in close partnership with design and engineering
• Build trusted, influential relationships with senior client stakeholders that deepen and expand over time

Requirements

• Expert in applying agile project management skills to iteratively plan, execute, and manage projects, delivering exceptional software within scope, time, and budget constraints
• Highly skilled at identifying, analyzing, and mitigating project risks, and effectively managing changes to project scope, timelines, or requirements
• Highly capable of fostering an environment and ways of working that promote collaboration, accountability, continuous learning, and process improvement
• Highly capable of thoughtfully guiding the development, launch, and evolution of a company's product(s) to achieve desired outcomes
• Highly capable of promoting and advocating for quality standards, processes, and best practices, including accessibility guidelines, to ensure delivery of high-quality, inclusive, and user-friendly software solutions
• Demonstrates alignment with delivery principles: prioritizing transparent communication with team members and clients; being proactive, results-oriented, and adaptive; empowering teammates to multiply potential and effectiveness; creating psychological safety within the team; showing curiosity and appetite for learning and new information

Nice to Have

• Experience building digital solutions in life sciences or pharmaceuticals
• Experience designing and delivering AI-enabled products and workflows

Benefits

• Employee Stock Ownership Program: 100% employee-owned through an ESOP, granting shares of company stock to all employees as a retirement benefit
• Quality health insurance and medical travel benefit
• Generous paid time off
• Paid parental leave policy (equal for all parents)
• 12 weeks of paid FMLA leave for qualifying events
• 401k plan with employer matching
• Remote-first working environment with minimal onsite client work
• Company retreats and Quarterly days for in-person connection
• Benefits for professional development, home office improvements, and renewable energy switching

Compensation

$156,000 - $185,000 per year, plus incentive pay structure

Work Arrangement

Remote-first with minimal onsite client work; core hours overlap with clients and team members; opportunities for in-person collaboration, especially in the Chicago area

Team

We work in integrated teams of designers, developers, delivery managers, and strategists, occasionally as staff augmentation. We focus on product innovation, DEIB, diverse industries, and support individual growth through learning budgets and bi-weekly manager conversations.

What your days will look like, and what success will look like

• Within 1 month: Start company onboarding, learn about culture, values, history, and client commitments; understand integrated development process, tooling, frameworks, and project approach; learn from integrated teams; learn about client experience from discovery to delivery; review career grid and meet with manager to identify goals; go deeper into employee experience, meet key leaders, and build relationships; if staffed, start client domain onboarding and learn about the engagement.
• Within 3 months: Complete onboarding; receive first quarterly feedback report from project team; attend first TXI Quarterly.
• Within 6 months: Start seeing impact on project and team; participate in client-facing retrospectives; complete a review with manager; push team to do its best work.
• Within 1 to 2 years: Look back proudly on projects and organizational changes inspired or directed, and the impact made across the company.

Some reasons why you might like working with us

• We focus on Product Innovation by helping envision initial new product concepts and bringing them to market, building the right thing and building it right.
• We care about DEIB (diversity, equity, inclusion, and belonging) and strive for positive, inclusive environments.
• We work across various industries (Industry 4.0, manufacturing, logistics, biopharma, etc.) and build powerful data products including web apps, mobile apps, chatbots, IoT solutions, and cloud infrastructure.
• We work in integrated teams where strategy, delivery management, design, and engineering regularly collaborate.
• We support individual growth with a personal learning & development budget, bi-weekly manager conversations, and Career Pathways for equitable promotion.
• We value transparency and open discussion; as an employee-owner, you have a front-line view of company performance, risks, finances, and budgets.
• We build products that matter, advancing partners' causes and goals.

What We Make

For over two decades, we've partnered with clients across industries to research, design, and develop custom web and mobile applications that make a meaningful impact. Examples include: improving prediction of patient enrollment in global clinical trials; developing responsive applications for a major logistics company to amplify productivity; transforming a manufacturer into an international leader in tech-powered environmental monitoring; empowering nonprofits with real-time donor impact insight; designing a digital experience for LGBTQ+ youths based on evidence-based treatment; driving accountability for spinal surgery patients through an integrated mobile app and wearable device; creating a mobile app to inspire employee satisfaction and savings.

What We Offer

We believe in equitable pay. The salary range for this role is $156,000 - $185,000. In addition to base compensation and an incentive pay structure, we offer: Employee Stock Ownership Program, quality health insurance and medical travel benefit, generous paid time off, paid parental leave, 12 weeks of paid FMLA leave, 401k with employer matching, remote-first environment, company retreats and Quarterly days, and benefits for professional development, home office improvements, and renewable energy switching.

Location

We have a remote environment with distributed team members in the US, Canada, South America, and Europe. We use tools like Google Workspace, Miro, Notion, Slack, and Zoom for collaboration. We prioritize virtual bonding, inclusivity, autonomy, and trust. Core hours overlap with clients and team members. Multiple in-person opportunities throughout the year. Especially excited to connect with people in the Chicago area for additional in-person collaboration.

Other

• Language: English
• Remote-first working environment with minimal onsite client work
• Core hours overlap with clients and team members
• Opportunities to collaborate in person with team members and clients, especially in Chicago area
• Equal opportunity employer