Responsibilities
- Diagnose and resolve technical issues while offering development-level support to clients
- Act as the internal escalation contact for complex technical problems within the support team
- Review and validate issues escalated by internal staff before routing them further
- Develop and refine documentation to empower self-service for users and partners
- Apply analytical thinking to identify, prioritize, and resolve software defects
- Enhance the consistency, speed, and effectiveness of customer-facing solutions
- Identify and act on initiatives that advance team capabilities, organizational processes, or company objectives, including tool development, code review, or knowledge sharing
- Participate in an on-call rotation covering weekday evenings and occasional weekends
- Maintain a minimum of four daily working hours overlapping with Pacific Standard Time if working remotely
Work Arrangement
Hybrid
Other
AI fluency: Experience using AI tools in professional or personal projects, or a strong willingness to quickly learn and adopt them. You actively experiment with new technologies, workflows, and concepts to boost productivity and are committed to expanding your AI knowledge and applying it regularly.
