Responsibilities
- Oversee the quality of translated content on all customer-facing platforms, including website updates, hotel information, press releases, travel articles, promotional emails, and newsletters.
- Work closely with internal teams and external vendors to ensure deadlines and quality standards are met.
- Maintain localization resources such as style guides, glossaries, and translation memories.
- Handle urgent translation requests as they arise.
- Review products for inconsistencies and localization issues.
- Lead arbitration reviews when necessary and escalate recurring issues to managers to keep LQA scores above 90%.
- Evaluate, onboard, and manage translation vendors and freelancers, including handling the invoicing process.
- Enhance AI prompt engineering to improve translation output for the Korean market.
- Support research and content experiments to boost content performance and user engagement.
- Participate in training initiatives related to specific ownership areas led by other Language Experts.
- Provide cultural and linguistic guidance for the Korean market.
- Promote localization best practices by engaging in translation quality audits and benchmarking activities.
Requirements
- Native-level fluency in Korean with exceptional writing, editing, and proofreading skills, and a strong command of grammar, tone, and style.
- Bachelor’s degree or higher in Linguistics, Translation, Korean Language, Literature, or a related field.
- Proven experience in translation and localization, ideally in a professional setting, with hands-on experience using CAT tools such as MemoQ or similar platforms.
- Strong proficiency in English, with the ability to accurately understand source content and adapt it naturally for Korean-speaking audiences.
- Excellent internet research skills, with the ability to verify terminology, cultural nuances, and market-specific language usage.
- Highly organized and detail-oriented, with strong time management skills and the ability to manage multiple tasks and meet tight deadlines in a fast-paced environment.
- Proficient in Microsoft Office Suite, especially Word, Excel, and PowerPoint.
Nice to Have
- Experience in the travel, hospitality, or e-commerce industry is an advantage, particularly with customer-facing or marketing content.
Work Arrangement
On-site — Bangkok
Other
- This role is Bangkok Based. (Relocation Provided)
- Join our international team in a beautiful central Bangkok location and work in a fun and fast-paced environment!
