About the Role
This position is responsible for managing client accounts and ensuring seamless access to language services by addressing client needs and coordinating with internal teams.
Responsibilities
- Manage client accounts to ensure consistent delivery of language services
- Act as the primary contact for clients needing language access support
- Monitor service performance and address any issues promptly
- Collaborate with internal departments to resolve client inquiries
- Track client usage patterns and identify opportunities for improvement
- Support onboarding of new clients onto the service platform
- Maintain accurate records of client interactions and service requests
- Provide regular updates to clients on service performance and changes
- Escalate technical or operational issues to appropriate teams
- Ensure compliance with language access regulations and standards
- Gather client feedback to inform service enhancements
- Coordinate with project managers during service transitions
- Assist in developing client training materials and resources
- Respond to client questions about service features and capabilities
- Facilitate communication between clients and technical support teams
- Monitor contract terms and notify clients of renewals or changes
- Identify upsell opportunities through ongoing client engagement
- Conduct regular check-ins to assess client satisfaction
- Report on client metrics and service utilization trends
- Support resolution of billing or invoicing discrepancies
- Maintain up-to-date knowledge of language service offerings
- Ensure timely implementation of client-specific service configurations
- Work with clients to define service level expectations
- Promote best practices in language access program management
- Contribute to process improvements based on client insights
Compensation
Competitive salary based on experience
Work Arrangement
Remote position with flexible hours
Team
Collaborative team focused on language services and client success
Why Join Us
- We offer a dynamic work environment centered on innovation in language access solutions.
- Team members have opportunities to shape client experiences and contribute to product development.
Technology Stack
- Our platform integrates real-time interpretation, translation management, and client reporting tools.
- Employees use secure cloud-based systems to manage client workflows and service delivery.
Not available for this role
