Responsibilities
- Lead daily operations for Help Desk and Desktop/System Support teams.
- Supervise incident, request, and problem resolution workflows using tools such as ServiceNow.
- Enforce technical compliance with service level agreements and critical system availability requirements.
- Coach and develop early-career and mid-tier technicians in diagnostic methods and service quality.
- Keep current and accurate records of user support procedures and system setups.
- Partner with security units to align support practices with NIST 800-53 and organizational security mandates.
- Improve service delivery by analyzing ticket patterns and performance indicators.
Work Arrangement
Hybrid
Why You’ll Love Working Here
- Advance your career with tailored growth plans, coaching, and up to $3,000 per year for professional certifications and another $3,000 for degree programs.
- Engage in innovative work that advances key government objectives, in a setting that values creativity and ongoing enhancement.
- Work in a culture centered on people, where teamwork, mutual respect, and support are part of everyday operations, and your input is acknowledged and valued.
- Receive competitive pay, full benefits, and support for maintaining a healthy balance between professional and personal life.
- Be part of a recognized leader in workplace excellence, honored repeatedly as a Best Place to Work and Top Workplace.
- Work in an inclusive environment where diversity is embraced, and everyone is encouraged to contribute authentically.
Recruiting Scams and Fraud
- Reports have surfaced of fake job postings and individuals posing as company recruiters, offering fraudulent employment opportunities and requesting personal data or payments.
- The company does not require candidates to pay for applications, equipment, or training.
- Official correspondence will only come from email addresses ending in @myacuity.com.
- Verify any uncertain job opportunity through the official Careers website.
- If you suspect fraud or question a job listing’s legitimacy, reach out directly via careers@myacuity.com.
- Safeguarding candidate trust and personal security is a top priority.
Other
- Applicants must hold or be eligible for a Secret or Top Secret security clearance.
- This organization promotes equal opportunity and is dedicated to fostering a diverse and inclusive workplace.
- Candidates are never asked to pay for job applications, equipment, or training.
- All legitimate communications originate from an @myacuity.com email address.
- Verify any uncertain job posting or recruiter through the official Careers page.
- For suspected scams or authenticity concerns regarding job listings, contact careers@myacuity.com.
