About the Role
The Key Account Manager develops business opportunities aligned with ideal customer characteristics and supports the client throughout their objectives.This will encompass commercial management, operational management, organic growth and strategic alignment. Focus on driving several major customer relationships within relevant accounts. Concentrate on increasing revenue and GP through organic growth manage stakeholder relationships.
The role is weekly travel to remote sites. While operating on a Monday to Friday roster, flexibility is required to extend time onsite to meet operational and mobilisation requirements.
Key Responsibilities:
Client Relationship & Stakeholder Management
Serve as the senior point of contact for assigned clients
Build trusted, long‑term relationships with site leaders, procurement, HSE, and stakeholders
Lead regular governance forums including monthly reviews, quarterly business reviews, and strategic planning sessions
Proactively manage client expectations, risks, escalations, and issue resolution
Contract & Commercial Management
Own contract performance against KPIs, and commercial outcomes
Manage change variations, scope amendments, pricing adjustments
Ensure financial performance meets or exceeds budget through cost control, margin optimisation, and productivity initiatives
Partner with finance teams on forecasting, reporting, and cost‑to‑serve analysis
Operational Alignment
Work closely with Operations Managers, Site Managers, and Functional Leads to ensure service delivery aligns with contract obligations
Drive consistency and standardisation across mine sites while respecting site‑specific requirements
Conduct performance reviews for your direct reports
Ensure services meet expectations across:
Village services
Catering & camp services
Integrated facilities management (soft & hard FM if applicable)
Asset management and maintenance coordination
Safety, Quality & Compliance
Champion Zero Harm culture aligned to Sodexo and client HSE frameworks
Ensure full compliance with:
Mine site safety standards
Food safety & hygiene systems
WHS legislation and client-specific rules
Actively participate in audits, risk assessments, incident reviews, and corrective action planning
Account Growth & Retention
Identify cross‑sell and upsell opportunities within existing mining portfolios
Support tenders, proposals, and re‑bids for existing contracts
Contribute to long‑term strategic account plans
Improve client satisfaction scores and retention outcomes
Key Performance Indicators
Client satisfaction / NPS
Contractual KPI and SLA compliance
Commercial performance
Safety and quality performance
Contract retention and growth
Competencies:
Planning and Organizing: Develop realistic work plans, identify resources, and create contingency plans.
Collaborating with Others: Foster collaboration, provide constructive feedback, and build consensus.
Asset Management: Utilize and manage assets effectively, ensuring they meet organizational needs.
Fostering Communication: Communicate openly and adapt messages to diverse audiences.
Concern for Safety: Promote and implement health and safety policies.
Achievement Orientation: Focus on achieving high-quality results and encourage improvements.
Inspiring Others: Energize and inspire teams to strive for excellence.
Attention to Detail: Ensure accuracy and thoroughness in all tasks
Western Australia, WA, Australia On-site Full-time
Sodexo is hiring a Key Account Manager| Mon to Fri 38 hours | Balcatta Support Centre with Weekly travel onsite
About company
We are the market leader in sustainable food and valued experiences in the Energy & Resources industry of Australia. We believe in creating a better day for everyone to build a better life for all.
Powered by more than 430,000 passionate employees in 45 countries, we provide world-class food services and facilities management expertise to 80 million consumers every day.
Sodexo is the number one Energy & Resources village services provider in Australia, delivering integrated services including catering, cleaning, facilities management, aerodrome services, security, asset and building maintenance, and hospitality services tailored to remote and challenging environments.
Enhancing the wellbeing and quality of life for employees, consumers, and communities is at the core of what we do. Through nourishing meals, well-managed facilities, retail convenience, and wellness activities, we create experiences that invite comfort, connection, and collaboration.