About the Role
This role is responsible for leading strategic engagements with top-tier clients, ensuring retention, expansion, and satisfaction. The director will align internal teams to deliver value and drive measurable outcomes.
Responsibilities
- Lead end-to-end management of strategic client accounts
- Develop and execute account growth plans
- Serve as primary point of contact for key customers
- Collaborate with sales, service, and product teams
- Identify expansion opportunities within existing accounts
- Drive contract renewals and upsell initiatives
- Monitor customer health and satisfaction metrics
- Advocate for client needs internally
- Coordinate executive-level business reviews
- Ensure alignment between client goals and company offerings
- Manage complex stakeholder relationships
- Track and report on account performance
- Negotiate agreements and renewals
- Support go-to-market strategies for key accounts
- Maintain accurate account documentation
- Lead cross-functional customer success initiatives
- Address escalations promptly and effectively
- Stay informed about industry trends and client sectors
- Represent the organization at client events
- Foster long-term client partnerships
- Utilize CRM tools for account planning
- Deliver quarterly business planning sessions
- Align product roadmaps with client needs
- Drive adoption of new solutions
- Ensure compliance with contractual obligations
Compensation
Competitive salary with performance incentives
Work Arrangement
Hybrid work model
Team
Part of the enterprise sales division working closely with customer success, product, and executive teams
About the Team
This position operates within a high-performing team focused on enterprise client success. Members combine strategic insight with operational excellence to deliver sustained value.
Growth Opportunities
The role offers a clear path for advancement into broader leadership roles within the sales and customer success organization.
Available for qualified candidates
