Responsibilities
- Manage the complete operational lifecycle of external technology providers, from onboarding and integration to ongoing oversight and eventual exit.
- Establish and nurture strategic partnerships with key vendors, serving as the main contact for resolving operational issues and service interruptions.
- Work with Compliance, Procurement, and Legal teams to meet regulatory and operational requirements during vendor selection and contract renewal.
- Implement and maintain ICT third-party risk controls in line with DORA regulations.
- Keep an updated register detailing all dependencies on external ICT services.
- Collaborate with InfoSec, Compliance, and Risk teams to assess vendor risks, evaluate concentration exposure, and ensure participation in operational resilience testing.
- Create and maintain joint business continuity strategies, escalation frameworks, and incident response procedures aligned with DORA reporting rules.
- Define, enforce, and monitor performance indicators and service level agreements for all third-party providers.
- Conduct periodic business reviews and performance audits with critical vendors to drive improvements and ensure service reliability.
- Build and manage real-time monitoring dashboards for vendor performance and risk using tools like Looker.
- Design efficient operational workflows that smoothly incorporate third-party services into internal processes.
- Shift from manual, reactive controls to automated, proactive safeguards to strengthen system integrity.
- Document product configurations and process interdependencies to clearly identify and reduce the impact of third-party outages on customer transactions.
Work Arrangement
Hybrid — Germany
Other
- Annual employee development budget of €2,000 and four dedicated training days.
- Flexible working hours, remote work options, and 30 vacation days per year.
- Company pension plan with 20% employer contribution.
- Access to Urban Sports Club with over 50 activity options; membership subsidized by more than €20 monthly.
- Monthly subsidy of €25 for the Deutschland Ticket public transit pass.
- Bike leasing through JobRad with tax benefits and company-paid insurance.
- Office amenities include snacks, fresh fruit daily, and complimentary beverages.
- Relocation assistance available for candidates moving from another city or country.
