Requirements
- Monitors food quality and consistency, and ensures food presented to our guest is of the highest quality standards.
- Supervises and monitors kitchen operations, works with yield testing, product identification and ensures proper rotation and labelling is followed according to guidelines and product specifications.
- Works closely with receiving and storeroom; ensures goods received are of the standard quality and meets hotel’s specifications.
- Constantly assesses freshness, presentation and temperature of food served.
- Ensures food portioning, serving, requisitions and receiving from stores are properly controlled in line with Standard Operating Procedures in order to minimise wastage.
- Updates menu recipe costing and menu planning as required, as well as for F&B promotions.
- Ensures personal hygiene and grooming in accordance to Raffles Hotel Singapore standards, National Environmental Agency standards and HACCP guidelines.
- Enforces the highest standards of cleanliness, hygiene and sanitation in kitchens. This includes working areas including, but not restricted to; refrigerators, freezers, ceiling, walls, floors, shelving working tables and working utensils such as carving boards, slicer, mixers, blenders, cutters, woks, pots, pans, etc.
- Ensures all equipment is hygienically stored in its designated area.
- Ensures all perishable items are stored quickly and efficiently, all items are utilised completely to avoid wastage and ingredients are always fresh and within its expiry date.
- Prevents using spoiled or contaminated products in any phase of food preparation.
- Colleagues who are ill or suffering from an infection should be not involved in the preparation or handling of food.
- Be a mentor and role model.
- Supervises all colleague’s performance and be viewed as approachable, fair when dealing with all the Chefs on all culinary matters at all times.
- Assigns in detail specific duties to all colleagues, instructs them in their work and communicates with Executive Chef on all aspects of the kitchen management.
- Liaises with all departments to ensure correct and professional operation is conducted.
- Ensures all colleagues are on time at all times and that proper disciplinary action is taken when the policies of the culinary division are not followed.
- Coordinates all outlet functions with the Executive Chef, Event Executives and Chef-In-Charge to ensure maximum efficiency and use of facilities, food and colleagues’ productivity.
- Ensures smooth and effective communication among the kitchens and with other departments.
- Compiles weekly colleagues’ schedule and submits to Chef’s Office by 12 pm every Thursday for approval.
- Evaluates the performance of the kitchen colleagues and gives the Executive Chef any recommendations for promotions or other actions.
- Works with the Talent and Culture on hiring of colleagues and ensures that proper follow-up is done, through the entire recruitment process.
- Attends daily meetings at 10 am and all other meetings, which fall under his/her jurisdiction, follows directives given and advises Executive Chef on topics of importance.
- Attends monthly departmental meeting and communicates with the team.
- Follows up on projects assigned if any.
- Ensures that daily line-up is conducted within respective outlet and documented.
- Ensures that all deadlines are met consistently.
- Monitors and schedules annual leave in a timely and effective manner, with the best intent of outlet/colleagues.
- Stream lines all training requirements and co-ordinates all arrangements for proper execution of instructions.
- Conducts training regularly for colleagues to develop their skills/new menu items.
- Records and submits monthly On-the-Job Training hours to Chef’s Office before the 15th of each month.
- Guides the departmental orientation for new hires.
- Ensures that colleagues are aware of hotel rules and regulations.
- Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene.
- Builds guest loyalty and to develop a professional relationship with local guests and regular patrons.
- Continually improves product, presentation, delivery of experience and obtains feedback from guest and patrons.
- Builds a base of long-term loyal patrons through exceeding guests’ expectations.
- This includes but not limited to engaging with guests during their dining experience in order to gather feedback and information which will exceed their expectations.
- To uphold Accor values of Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect, when undertaking any tasks and in any internal and external interactions.
- Follows sustainable procedures and practices that supports Accor’s Corporate Social Responsibility program.