Responsibilities
- Deliver initial IT support to end users throughout Europe, ensuring prompt and efficient issue resolution.
- Diagnose and resolve technical issues with Microsoft 365 tools and Windows 10/11 operating systems.
- Assist in managing user identities and access rights, including account setup and permission adjustments.
- Provide support for printing systems, software updates, and initial application issue assessment and redirection.
- Record, classify, and monitor incidents using digital ticketing platforms.
- Forward complex technical issues to higher-level support teams when required.
- Help enhance internal knowledge resources and documentation.
- Detect recurring technical problems and suggest immediate fixes or permanent improvements.
Work Arrangement
Remote (City/Region)
Other
- multilingual
- supports users across Europe
- temporary contract