Responsibilities
- Receiving & processing requests per alerts & calls, within the defined SLA.
- Clarification of the incoming request with Customers, ticket creation and routing of the ticket to L2 Engineer.
- Timely reaction to calls alerts
- Following support procedures and participation in procedures improvement
- Acknowledging alerts from the OpsGenie
- Creating tickets
- Implementing fixes of L1/L2 level according to pre-defined procedures
Work Arrangement
Remote (Worldwide)
Additional Information
- following PST time zone for work
