Responsibilities
- Deliver remote and on-location technical support to staff, resolving problems with hardware, software, apps, and devices by addressing both in-person requests and helpdesk submissions.
- Support users with Google Workspace, Okta, Microsoft 365, and other business platforms, ensuring clear communication and timely escalation of complex issues.
- Set up and configure laptops and equipment for new hires, including procurement and shipping when necessary.
- Support onboarding and offboarding procedures, such as setting up or deactivating user accounts, groups, and access permissions.
- Ensure all tools, devices, and system access are prepared for new employees on their first day, while keeping accurate records of assigned equipment and access rights.
- Manage and service meeting room technology, audiovisual systems, and shared workspaces to support internal meetings, events, and presentations.
- Diagnose and fix problems with displays, cameras, microphones, and video conferencing tools, while ensuring shared workspaces remain functional and staff have visible IT support.
- Keep precise records of IT assets, assist with ordering and tracking equipment, and manage hardware from deployment to disposal.
- Organize and oversee the IT supply storage area, ensuring spare devices and accessories are available for immediate use.
- Expand technical knowledge across the IT environment and contribute to internal documentation and knowledge resources.
- Detect patterns in recurring technical issues, recommend solutions, and support efforts to automate tasks and improve workflows.
Work Arrangement
Hybrid — Dublin
Other
- This position requires four days per week in the centrally located Dublin office, with one flexible remote workday.
- The company does not discriminate on the basis of gender, marital status, family status, sexual orientation, religion, age, disability, race, or membership in the Traveller community.
