Responsibilities
- Provide installation and support of PC and some Apple hardware and software (including peripheral devices such as printers and USB devices)
- Be able to receive and respond to incoming calls, and/or e-mails regarding workstation and peripheral performance and use requests
- Perform on-site analyze, diagnosis, and resolution of workstation and peripheral problems for a variety of end users, and recommend and implement corrective hardware and software solutions, including remote repair
- Adhere to procedures for logging, reporting and monitoring helpdesk requests
- Must create a high level of user satisfaction through accurate timely follow up, strong technical skills, good customer communication and relationship building
Work Arrangement
Remote (City/Region)
Additional Information
- Must be fluent in the English language
