The Jira Administrator will own and operate the Atlassian ecosystem with Jira at the center, supporting agile delivery, IT service management, security, compliance, and enterprise reporting. This role combines technical configuration expertise with a product mindset to ensure Jira enables efficient execution while maintaining governance, security, and auditability at Company.
What You'll Do
- Serve as the primary owner and administrator for Jira Software, Jira Service Management (JSM), and related Atlassian tools
- Design, configure, and maintain Jira projects, workflows, issue types, screens, fields, permissions, and automations
- Design and maintain consistent workflows that reinforce project delivery best practices, stage-gates, status transitions, and intake
- Own platform standards, governance, and best practices
- Maintain system hygiene, performance, versioning, and integrations across teams and platforms
- Support Scrum, Kanban, SAFe, and hybrid delivery models
- Collaborate with PMO / Project Delivery leadership to align Jira workflows to delivery standards, methodologies, and reporting structures
- Configure boards, backlogs, sprint reporting, roadmaps, and dependency tracking
- Enable dependency mapping, timelines, roadmaps, and status reporting without over-burdening delivery teams
- Administer Incident, Problem, Change, and Request workflows
- Implement ITIL-aligned processes including SLAs, approvals, and escalations
- Build service portals and request catalogs
- Enforce access controls and audit logging
- Manage user access, permissions, and security controls in line with governance standards
- Support SOX, SOC, PCI, HIPAA, and internal audit requirements
- Implement change management workflows and evidence collection
- Build Jira automations and integrations with CI/CD, monitoring, and identity platforms
- Identify bottlenecks and propose optimizations proactively
- Use ScriptRunner to automate repetitive tasks, enrich workflows, validate transitions, and enforce data quality
- Introduce continuous improvements that help Jira act as a productivity amplifier
- Design dashboards and executive reporting
- Build meaningful dashboards and reports to support portfolio prioritization, delivery health, throughput, cycle-time, and capacity planning
- Ensure data quality for KPIs, SLAs, velocity, and operational metrics
- Ensure consistent data field definitions across the system
- Ensure data structures & fields support analytical use cases without compromising usability
- Own availability, upgrades, and platform optimization
What We're Looking For
- Serve as the primary owner and administrator for Jira Software, Jira Service Management (JSM), and related Atlassian tools
- Design, configure, and maintain Jira projects, workflows, issue types, screens, fields, permissions, and automations
- Design and maintain consistent workflows that reinforce project delivery best practices, stage-gates, status transitions, and intake
- Own platform standards, governance, and best practices
- Maintain system hygiene, performance, versioning, and integrations across teams and platforms
- Support Scrum, Kanban, SAFe, and hybrid delivery models
- Collaborate with PMO / Project Delivery leadership to align Jira workflows to delivery standards, methodologies, and reporting structures
- Configure boards, backlogs, sprint reporting, roadmaps, and dependency tracking
- Enable dependency mapping, timelines, roadmaps, and status reporting without over-burdening delivery teams
- Administer Incident, Problem, Change, and Request workflows
- Implement ITIL-aligned processes including SLAs, approvals, and escalations
- Build service portals and request catalogs
- Enforce access controls and audit logging
- Manage user access, permissions, and security controls in line with governance standards
- Support SOX, SOC, PCI, HIPAA, and internal audit requirements
- Implement change management workflows and evidence collection
- Build Jira automations and integrations with CI/CD, monitoring, and identity platforms
- Identify bottlenecks and propose optimizations proactively
- Use ScriptRunner to automate repetitive tasks, enrich workflows, validate transitions, and enforce data quality
- Introduce continuous improvements that help Jira act as a productivity amplifier
- Design dashboards and executive reporting
- Build meaningful dashboards and reports to support portfolio prioritization, delivery health, throughput, cycle-time, and capacity planning
- Ensure data quality for KPIs, SLAs, velocity, and operational metrics
- Ensure consistent data field definitions across the system
- Ensure data structures & fields support analytical use cases without compromising usability
- Own availability, upgrades, and platform optimization
Technical Stack
- Jira Software
- Jira Service Management (JSM)
- Atlassian tools
- ScriptRunner
- CI/CD platforms
- monitoring platforms
- identity platforms
Benefits & Compensation
- Work from a casual, pet-friendly office
- Hybrid remote/in-office schedule
Work Mode
Hybrid role requiring work from office at least 3 days a week in Seattle, WA.