Miratech is hiring a Java IVR Application Developer

We are looking for a Java IVR Application Developer to join our voice/contact center engineering team and help develop, support, and continuously improve cloud-based IVR applications. The Developer will work with project teams, third-party suppliers, internal IT teams, and business partners to develop, support, and improve voice contact center systems. The role requires a strong understanding of IVR platforms, solid troubleshooting skills, and effective communication with stakeholders at all levels. In this role, you will develop and maintain cloud-based, stateful IVR applications aligned with business and technical requirements. Responsibilities include hands-on development, collaboration with project managers, application configuration using SQL, and implementing operational improvements to deliver a reliable, high-quality IVR experience for millions of customers. Responsibilities: - Design, develop, and maintain IVR applications based on business and technical requirements - Integrate IVR solutions with key internal services - Monitor IVR systems and implement operational improvements to enhance customer experience - Troubleshoot and resolve issues within the voice contact center and IVR environments - Collaborate with project managers to ensure the timely and high-quality delivery of solutions - Work independently while supporting a regional business unit aligned with global objectives - Participate in forward-looking initiatives to improve call steering and IVR architecture - Communicate technical concepts clearly to both technical and non-technical stakeholders