Responsibilities
- Support the customer service operations including but not limited to evaluating, monitoring, analyzing of results, and implementing any changes.
- Perform (JP-EN, EN-JP) language translation and proofreading where necessary.
- Respond and support players issues via chat and email, including but not limited to password resets and more.
Requirements
- Fluent reading and writing skills in Japanese (JLPT N1).
- Business level English
- Passionate about the video game industry.
- Strong logical thinking.
- Able to deliver excellent customer service via email and chat.
- Able to understand games from a gamer’s perspective.
- Capable of analyzing and solving information accurately and swiftly within guidelines.
- Possesses a team player mentality.
Nice to Have
- Customer service (nice to have) and/or video game, travel support, help desk, technical support experience within an email contact center environment.
Benefits
- Collaborating with people creating innovative interactive entertainment.
- Dynamic and entrepreneurial culture.
- Video games focused environment.
- Contract Employee*Permanent employee promotion is available.
- Up to 50,000 yen reimbursement or train pass.
Work Arrangement
Remote (Country)
Additional Information
- Business hours: 10:00-19:00
- Full remote work within Japan
- Trial period: 3 months / No change in conditions
- Fluent reading and writing skills in Japanese (JLPT N1)
- Business level English
- Capable of analyzing and solving information accurately and swiftly within guidelines
- Possesses a team player mentality
- Up to 50,000 yen reimbursement or train pass
