About the Role
Provide customer support to Japanese-speaking clients while communicating effectively in English and Japanese. This is a remote position based in Canada with a contract duration of one year.
Responsibilities
- Respond to customer inquiries in both English and Japanese
- Handle support tickets from Japanese-speaking clients
- Maintain accurate records of customer interactions
- Troubleshoot common issues using provided guidelines
- Escalate complex problems to appropriate teams
- Follow up with customers to ensure resolution
- Adhere to service level agreements
- Communicate clearly and professionally in writing
- Work independently in a remote environment
- Meet performance and quality metrics
- Participate in scheduled training sessions
- Stay updated on product knowledge
- Assist with translation when necessary
- Support team goals and collaborate remotely
- Manage time effectively across time zones
- Maintain data privacy and confidentiality
- Use customer service software platforms
- Report recurring issues to supervisors
- Follow company policies and procedures
- Adapt to changing workflows and priorities
Compensation
Competitive hourly rate based on experience
Work Arrangement
Remote, based in Canada
Team
Part of a distributed customer support team
Contract Duration
This is a fixed-term position lasting one year with no extension guaranteed
Language Requirement
Native or near-native proficiency in Japanese and professional fluency in English required
Not applicable
