About the Role
The role involves acting as the main point of contact for Italian-speaking clients, managing their needs, addressing concerns, and maintaining long-term engagement through proactive communication and problem resolution.
Responsibilities
- Serve as primary liaison for Italian-speaking clients
- Respond promptly to client inquiries and requests
- Monitor client accounts for service opportunities
- Escalate technical or complex issues appropriately
- Maintain accurate client interaction records
- Identify recurring client issues and suggest improvements
- Collaborate with internal departments to resolve client matters
- Ensure compliance with service level agreements
- Provide feedback on client sentiment to relevant teams
- Support onboarding processes for new clients
- Track client satisfaction metrics
- Follow up on unresolved cases until resolution
- Communicate service updates to clients
- Maintain up-to-date knowledge of product offerings
- Assist in translating client-facing materials when needed
- Participate in team meetings and training sessions
- Adhere to data privacy and security policies
- Handle client complaints with professionalism
- Promote service enhancements based on client input
- Coordinate with technical teams for issue resolution
- Manage high-volume communication across email and phone
- Ensure timely delivery of client documentation
- Support retention initiatives for at-risk accounts
- Contribute to process improvement projects
- Maintain consistent service standards across interactions
Compensation
Competitive salary and benefits package
Work Arrangement
Hybrid work model
Team
Client-facing team within a global financial services environment
Why Join Us
- Opportunity to work in a dynamic, multicultural environment
- Access to ongoing professional development programs
- Supportive team structure with collaborative culture
- Exposure to international clients and markets
What We Offer
- Stable work environment with growth potential
- Comprehensive onboarding and training
- Health and wellness benefits
- Performance-based incentives
Available for qualified candidates
