About the Role
Provide customer support in both Italian and English to clients across different time zones, ensuring timely and accurate responses in a remote, part-time capacity.
Compensation
Hourly rate commensurate with experience
Work Arrangement
Remote, part-time with flexible hours
Team
Global support team serving international clients
Languages Required
- Fluency in Italian and English is mandatory
- Ability to communicate professionally in writing and speech
- Familiarity with common customer service terminology in both languages
Availability Expectations
- Must be available during overlapping business hours with European and North American regions
- Part-time commitment of 20–25 hours per week
- Flexible scheduling with advance weekly planning
Technical Requirements
- Reliable high-speed internet connection
- Quiet workspace free from distractions
- Computer with up-to-date operating system and browser access
Responsibilities
- Respond to customer inquiries via email and chat
- Troubleshoot basic technical issues
- Escalate complex problems to appropriate teams
- Maintain accurate records of customer interactions
- Follow internal procedures for data privacy and security
Qualifications
- Native or near-native proficiency in Italian and English
- Previous experience in customer service or support roles
- Strong written communication skills
- Ability to multitask and manage time effectively
- Comfort with learning new software platforms
Preferred Skills
- Experience with SaaS platforms
- Familiarity with ticketing systems such as Zendesk or Freshdesk
- Knowledge of basic IT troubleshooting
- Customer service experience in a global environment
Onboarding Process
- Two-week remote onboarding program
- Training on internal tools and workflows
- Shadowing experienced team members
- Performance review at end of first month
Performance Expectations
- Maintain high accuracy in responses
- Meet response time benchmarks
- Adhere to service level agreements
- Demonstrate consistent professionalism
Contract Terms
- Independent contractor agreement
- Monthly payment via international transfer
- No benefits included
- Contract renewable based on performance
Application Process
- Submit resume and cover letter
- Complete language proficiency assessment
- Participate in a video interview
- Provide references if shortlisted
Not applicable for remote part-time role
