Responsibilities
- Receive and respond to workflow requests submitted as trouble tickets via the Remedy ticketing system.
- Identify emerging problem trends and reduce overall issue counts through effective root cause analysis and long-term solutions.
- Perform installation, relocation, troubleshooting, repairs, and preventive maintenance for desktop devices and software applications.
- Organize and address assigned tickets in the appropriate order of priority.
- Drive site-level implementations of new PC hardware, application rollouts, and client-specific ramp activities related to the desktop environment.
- Support corporate IT as the on-site hands for voice and data infrastructure issues.
- Analyze, evaluate, and prioritize the workload of PC technicians in your region.
- Be accountable for the quality of all PC support delivery in your assigned region.
- Manage IT inventory and asset management for your assigned region.
- Work with minimal supervision and develop site-level standard operating procedures and supporting documentation.
Compensation
Not specified
Work Arrangement
On-site — Davao
Team
Not specified
Other
- Applicant must be willing to travel and be assigned in different locations.
- Applicant must be willing to work on Graveyard shift, render Overtime and be on-call.
Not specified
