JOB PURPOSE
• Monitor and maintain the computer systems and network infrastructure.
• Solve Technical and applications problems.
• Install Support and Maintain servers, PCs and applications in coordination with the selected suppliers and the IT Manager.
• Operate the organization’s ERP systems through implementation of best practices through installing, configuring, patching, upgrading, and maintaining the company’s investments in the chosen ERP technologies.
MAIN TASKS
SYSTEMS AND NETWORK:
• Install, configure and maintain computer hardware, operating systems and applications.
• Implement network security measures in order to protect data, software and hardware.
• Maintain logs related to network functions as well as maintenance and repair records.
• Configure and maintain AD, DNS & MS Exchange.
• Manage all system back-up and restore procedures.
• Create and manage user accounts, permissions, and email accounts.
• Install, configure and manage SCCM 2012.
• Deploy policies, applications and script using SCCM.
• Install, configure and manager SCOM 2012.
• Ensure all software is updated, and ensure the latest patches, packs, updates and patterns are installed.
• Install, manage and monitor GFI web monitor.
• Create, manage and configure virtual machines in VMWare.
• Install and manage Kaspersky antivirus on servers and workstations.
• Perform troubleshooting analysis of servers, workstations and associated systems.
• Manage and monitor Microsoft EOP (mail filter).
• Configure and manage windows updates through WSUS.
• Manage switches, ports and virtual networks.
• Maintain a network infrastructure map of all the points.
• Perform regular checkup on the servers (performance, health checks and physical checks).
• Ensure server backup and security from unauthorized access.
• Install, maintain and upgrade servers and PCs.
• Talk staff through a series of actions either face to face or over the telephone to help set up systems or resolve issues.
• Maintain a proper and clean server room.
• Monitor, maintain and administer computer networks including software, applications, IP telephony and operating systems.
• Perform data backups and disaster recovery operations.
• Perform Routine network startup and shutdown procedures, and maintain control records.
• Troubleshoot system and network problems; diagnose and solve hardware, operating systems and software faults.
• Contact and establish a good working relationship with users, providers and other professionals.
ERP:
• Responsible for ensuring the reliable performance of ERP systems.
• Participate in projects to implement, test and design ERP systems and applications.
• Resolve certain ERP related problems.
• Monitor and maintain ERP systems security.
• Liaise with company’s ERP suppliers for prompt rectification of any problems or emergencies.
• Perform daily monitoring and troubleshooting of the ERP system.