Responsibilities
- Act as the initial contact for Tier 1 and Tier 2 helpdesk inquiries, diagnosing and resolving user issues on macOS, Windows, and Linux platforms
- Help prepare, configure, and deploy devices for new employees using mobile device management tools such as Jamf, Intune, or Kandji
- Support the creation and removal of user accounts in identity systems including Google Workspace, Okta, and Microsoft Entra during onboarding and offboarding
- Diagnose and resolve Level 1 and Level 2 network problems involving Wi-Fi, VPN connections, and basic VLAN configurations, escalating complex cases when necessary
- Assist in managing hardware assets by tracking inventory, applying asset labels, and recording equipment lifecycle data
- Maintain and troubleshoot audiovisual systems in meeting rooms, including displays, video conferencing units, and sound equipment
- Develop and update technical documentation, runbooks, and knowledge base entries to improve team productivity and information sharing
- Work alongside full-time IT staff on initiatives related to endpoint management, identity and access controls, SaaS platform administration, and security protocols
Work Arrangement
On-site — Fremont
